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Omdömen för Markel Direct | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 3,871 omdömen

Betrodd kund

9 years ago

Great prices.

Easy to process your order, very competitive prices and easy to get documents and see your account details.

Trusted Customer

London

9 years ago

Vad Trusted Customer sa om Markel Direct:

Easy, helpful and quick

It was such a simple process, no endless form filling, just the relevant facts and I was insured. I needed to add something to the policy and it took a thirty second phonecall with a real person to...

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Betrodd kund

9 years ago

Perfect

Perfect service, I was informed perfectly on the delivery proces and once my item arrived.Merrel offered free postage and that's what I received, perfect service.Thank you

Betrodd kund

9 years ago

Not user friendly... I dnt think will recommend

very bad, it is not so user friendly to allow take insurance for two different companies with one user account. not at all able to navigate to the other pages once payment is done.

Paul

Markel Direct

9 years ago

Good morning,

Steve from Markel Direct here. First of all, thank you for taking the time to leave feedback.

I tried calling earlier today but unfortunately the line cut off once I got through. Although I am of course disappointed by your comments, it is only from such feedback that we become aware of these issues and can work to fix them - so thank you for raising them with us.

I can assure you your comments are taken seriously and will be addressed as part of our system update.

In the meantime, if you have any queries please don't hesitate to contact me on 0800 640 6600.

Regards,

Steve

Betrodd kund

9 years ago

good service great value

excellent service, very well explained by a friendly customer service member, had no problems at all, extremely competitive rates.

Betrodd kund

9 years ago

Strange DD arrangements but otherwise good

Not crazy about having the Direct Debit handled by some 3rd party "finance company" but otherwise good.

Betrodd kund

9 years ago

Professional

Very helpful, quick and efficient.

Betrodd kund

9 years ago

Yes all good, only problem the website said I had to call in, then operator said their was no need

Operator very helpful

Trusted Customer

London

9 years ago

Vad Trusted Customer sa om Markel Direct:

Ever enjoyed silver service? I have.

My purchase experience was excellent. It was very easy to get the cover I needed as I had a previous policy held with Markel Direct. I would definitely recommend the company to my friends and...

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Trusted Customer

Hull

9 years ago

Vad Trusted Customer sa om Markel Direct:

Easy affordable insurance for the small business

Needed insurance for first aid equipment found Markel Direct through a search engine. Wasn't 100% sure that this insurance would meet my needs so a quick phone call to the company was needed. The...

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