Happy New Year. Thank you for your review. I am delighted that you were happy with our services initially and even happier that you thought our fee was competitive, having previously tried to sell through an online agent. Obviously we are saddened to hear that you felt standards slip as the sale progressed, as we work hard to deliver a consistent service throughout every transaction. With regard to your key, this was an unfortunate and genuine error on our part, for which we apologise again. However, I note that the key was delivered to you by hand within an hour of the mistake being discovered. We hope you are now happily settled in your new home and wish you all the best for 2018.
