Luxury Gold Omdömen

Thank you for taking the time to share your reflections on your recent Luxury Gold journey. We apologise that it did not meet your expectations regarding the level of luxury promised. We deeply regret any sense of disappointment you felt. At Luxury Gold, we are committed to delivering enriching, elevated travel experiences that reflect the premium nature of our brand. Your feedback is invaluable in helping us to assess where we may have fallen short in delivering the exceptional service and refined comfort we strive to provide. Please be assured that your comments have been shared with our Product Development team for careful consideration as we continuously evaluate and enhance our offerings to ensure they align with our guests' expectations and the value promised. We thank you once again for bringing your observations to our attention and hope we may have the opportunity to welcome you on another journey in the future, one that more fully reflects the luxurious standard to which we aspire.

Thank you for taking the time to share your thoughts following your recent journey with us. We truly value your feedback and are very sorry to learn that your experience did not meet your expectations. First and foremost, please accept our sincere apologies for the disappointment caused by the change to your itinerary and the missed opportunity to visit the Oriase Gorge. We understand how much this location may have meant to you, and we regret that the resort stay was substituted with time in Sendai, which you felt did not provide the same quality of experience. Our goal is always to deliver the exceptional and enriching journeys we promise, and we are sorry that this adjustment fell short. We also deeply regret the dissatisfaction you experienced with the geisha presentation and the tea ceremony. We recognise that these cultural experiences are intended to be meaningful and memorable highlights. As we rely on trusted third-party suppliers for such experiences, we are now reviewing your feedback in detail with our Operations Team and local partners to ensure we can improve both the quality and authenticity of these moments in the future. Further, we are sorry that aspects of the transport arrangements did not meet the standard you expected of a Luxury Gold journey. We take your concerns seriously and understand that extended travel on non-premium coaches and second-class train rides do not reflect the luxury promise we aim to deliver. Your comments will be carefully reviewed as part of our ongoing efforts to uphold the level of comfort, exclusivity and refinement that defines our brand. We truly regret that this experience left you feeling disappointed, particularly as the original itinerary had appealed to you. Please be assured that your feedback is being thoroughly reviewed and shared across our teams so that we can address the issues raised and ensure we do better for future guests. Thank you again for choosing to travel with us. We appreciate your patronage and the time you have taken to share your experience. We hope, in time, we may have the opportunity to restore your confidence in us.

Thank you for sharing your feedback on The Long White Cloud tour. We're pleased to hear you enjoyed your experience in New Zealand and that its beauty resonated with you. It’s wonderful that you appreciated exploring both islands. We're also pleased you found our Travel Concierge to be knowledgeable and kind. We appreciate you highlighting their dedication. Thank you again for your kind words. We hope to travel with you again.

Thank you for sharing your feedback on the Treasures of the Incas tour. We're pleased to hear about your positive experience. We appreciate you taking the time to share your thoughts.

Thank you for your wonderful 5-star review of the Grand South America tour. We're thrilled to hear you had such a positive experience. We really appreciate you taking the time to share your feedback.

Thank you for your wonderful 5-star review of Majestic Japan. We're thrilled to hear you found it very interesting and expertly organised. We appreciate you sharing your positive experience.

Thank you very much for your thoughtful review. We are truly delighted to hear that you had a positive experience overall and that your Travel Concierge and Coach Driver provided such excellent service, ensuring your journey was both punctual and safe. It is also encouraging to know that you found the majority of hotels and meals to be of a first-class standard, and that the tour offered a comprehensive and enriching introduction to the sights, culture, and cuisine of New Zealand. However, we are sorry to learn that one of the box lunches fell short of expectations, particularly in terms of its substance and the absence of a beverage. We sincerely apologise for any inconvenience this may have caused. Your feedback is extremely valuable and shared with our operations department to help improve future guest experiences. We appreciate your kind words and constructive feedback, and we hope to welcome you on another journey in the near future.

Thank you for taking the time to share your feedback regarding your recent Majestic Japan tour. We genuinely value hearing from our guests, as it allows us to reflect on our services and continuously improve. Firstly, please allow us to extend our sincere apologies for the aspects of the tour that did not meet your expectations. We are truly sorry to hear that certain elements, particularly relating to transport, group size, and accommodation, did not align with the experience you had anticipated. With reference to the Hoshino Resorts Oirase Keiryu Hotel, we would like to clarify that communication regarding the resort’s annual seasonal closure was issued in July 2024 to all relevant parties. This adjustment to the itinerary was not made at the last minute but was planned and communicated well in advance. We are very sorry if you not receive this information. We also regret that the transportation and motor-coach arrangements did not convey the level of comfort and luxury you expected. We understand how this may have detracted from your experience and will ensure this feedback is passed along to our Product and Operations teams for further review. Regarding the size of the group, we appreciate your comments. While 24 guests does fall within the industry definition of a "small group" for touring purposes. Your input is helpful as we continually reassess how best to provide an experience that feels truly intimate and luxurious. We are pleased to hear that, despite the disappointments, you were still able to enjoy the cultural experiences and the beautiful places visited during your journey. It’s always our goal to create memorable and enriching travel experiences. Thank you for being our guest and travelling with Luxury Gold.

Thank you for sharing your feedback on your recent experience with our Majestic Japan tour. We appreciate you taking the time to highlight both the positive and negative aspects of your journey. We're pleased to hear that you enjoyed the itinerary. We understand your disappointment regarding the limited time spent in Kyoto and Tokyo, particularly missing the opportunity to fully appreciate the cherry blossoms. We appreciate your perspective on the situation on the escalator, and we want to assure you that we take your comments seriously. Please note that while we cannot disclose information regarding another guest's injury for privacy reasons; our Travel Directors and Coach Drivers are not trained medical personnel. However, they will assist guests with doctors or hospital appointments or contact the ambulance for emergencies. We apologise for the inconvenience and we truly regret any distress this caused. We value your feedback and will take it into consideration as we continually strive to improve our tours.

We want to thank you for choosing to travel with Luxury Gold and for taking the time to share your feedback. We are genuinely sorry to hear that the experience did not meet your expectations. About luggage, we would like to clarify that luggage requirements – including limitations on checked and carry-on items – are clearly outlined in the final travel documentation, which is issued to all guests ahead of departure. We are sorry if this information may not have been received or fully communicated in this instance and for any confusion this may have caused. Concerning group size, we would like to confirm that our small group tours are defined as having a maximum of 24 guests. We appreciate that you may have been led to believe the group would be smaller, and we are sorry if this was not communicated in advance. At the same time, the group size is in line with industry standards for small-group touring. Providing a high level of care and service is central to our ethos, and it isn't delightful to learn that this was not delivered to your satisfaction. While it is disappointing that the experience fell short, we value the opportunity to learn and improve. Thank you for travelling with us, and I hope that, despite the challenges, some memorable moments were taken away from the journey.