Thank you for your excellent review of Majestic Japan. We're thrilled to hear you had such a positive experience. It's fantastic to know you enjoyed the cultural immersion, the food, and exploring both city and rural areas. We appreciate you taking the time to share your feedback.
Thank you for sharing your feedback on your Majestic Japan tour. We're glad to hear you had an exceptional experience. It's rewarding to know that our Concierge played a key role in making your trip memorable. We appreciate you choosing Luxury Gold.
Thank you for your five-star review of Majestic Japan. We're delighted you enjoyed the itinerary. We're happy to hear you enjoyed your experience and appreciate you sharing your positive feedback about the Travel Director. We understand your frustration regarding the website troubles and difficulties accessing the Travel Portal, especially the unsettling experience with the delivery of your final itinerary. We appreciate you bringing this to our attention.
If your goal is to see a good cross section of Japan, this is a great choice!
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Mantombi
Luxury Gold
1 year ago
Thank you for sharing your review of your experience with our Majestic Japan tour. We're thrilled to hear you enjoyed the various activities and the quality of the hotels and dining experiences. It's also great to know the transportation arrangements enhanced your trip. We're thrilled to hear you enjoyed your experience and appreciate your feedback.
Not sure what rsquo:s Service is. We have taken three trips with Insight and to me the service was better on those trips then on this one. The buses all had internet and were very luxurious. For...
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Mantombi
Luxury Gold
1 year ago
Thank you for sharing your feedback on your recent experience with our Majestic Japan tour. We appreciate you taking the time to let us know about your experience. We understand your experience did not fully meet your expectations, and we're sorry to hear about this. We are especially sad that you felt rushed and unable to appreciate some sights fully. We value your feedback and share it with the relevant departments. We appreciate you taking the time to share your thoughts and value your input, and we empathise with your disappointment.
I’ll give this as an example. We were dropped off in the Ginza district of Tokyo and told we’d be picked up a couple of hours later. The streets of the neighbourhood are lined with ultra expensive...
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Mantombi
Luxury Gold
1 year ago
Thank you for your feedback on the Majestic Japan tour. We're genuinely sorry to hear that aspects of your tour did not meet expectations, particularly given the premium nature of the experience we aim to provide.
Your feedback regarding the visit to the Ginza district is especially valuable. While the area is renowned for its elegance and high-end boutiques, we completely understand that luxury means more than brand names—it should be about personal enrichment and enjoyment. We regret that this part of the itinerary felt uninspiring and did not offer the meaningful experience you hoped for.
We're also sorry to hear that the tour overall did not feel luxurious, and that the meals provided, though of good quality, were not sufficiently satisfying in number. It's disappointing to learn we fell short in these areas, and rest assured, your comments will be carefully reviewed as we consider how best to enhance the experience for future guests.
We genuinely appreciate you highlighting both the positives and the areas for improvement. Feedback like yours helps us refine our offerings and ensure they truly reflect the level of quality and value our guests expect. We appreciate your comments and value your feedback.
Köpdatum: 02/04/2025
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Betrodd kund
Feefo-verifierat
1 year ago
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Tebo
Luxury Gold
1 year ago
Thank you most sincerely for your thoughtful review.
We are delighted to hear that your Luxury Gold journey offered such a rich and detailed exploration of each destination, from the cities to the charming small towns. It is especially heartening to learn of your appreciation for your Travel Concierge, whose warmth, depth of knowledge, and passion clearly left a lasting impression.
We are equally pleased that your experience aboard the cruise exceeded expectations, with exceptional amenities, cuisine, and entertainment, complemented by the graciousness and professionalism of the onboard staff.
Your kind words mean a great deal to us, and we hope to welcome you on another unforgettable journey in the near future.
I loved getting picked up to and from the airport. Despite multiple requests, I didn't get an itinerary from the tour ... and once on the tour it was obvious. It was slapped together and not...
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Tebo
Luxury Gold
1 year ago
Thank you for your detailed feedback. We apologise that your Luxury Gold tour did not live up to the high standards you rightfully expected. It is particularly disappointing to hear of the rushed pacing, the disappointing dinners and the cramped tea ceremony, as well as the frustration you experienced when seeking your Travel Concierge's assistance and the last‑minute change of hotels in Aomori.
While our average group size is 18, departures may host up to 24 guests, and we apologise if this felt excessive. Your comments regarding itinerary flow, dining quality and shopping opportunities are invaluable; we have shared them with our Product Development team to ensure future journeys better reflect the luxury promise.
Once again, we are sorry for the inconvenience and hope we have the chance to restore your confidence in Luxury Gold.
Köpdatum: 02/04/2025
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Perfect hotels and transportation. Guide was excellent with keeping us on track and comfortable.
Produktomdömen
Tebo
Luxury Gold
1 year ago
Thank you for sharing your feedback on your recent experience with Majestic Japan. We're delighted you enjoyed the sightseeing and found the travel arrangements convenient. We appreciate your suggestion about providing more historical context.
Thanks again for your valuable feedback.
Our Ultimate Southern France tour with Luxury Gold was impeccably planned from start to finish. Every detail was expertly handled, from flights and airport transfers to ride pickups and luxurious...
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Tebo
Luxury Gold
1 year ago
Thank you for your wonderful feedback on your recent Ultimate Southern France journey with Luxury Gold. We are truly delighted to hear that every element of your tour—from the seamless logistics and elevated accommodations to the balance of luxury and authentic local experiences—exceeded your expectations.
We are especially grateful for your kind words regarding your Travel Concierge and Coach Driver. Their professionalism, care, and personal touches clearly left a lasting impression, and it is heartening to know they contributed so meaningfully to both the enjoyment and safety of your trip.
We look forward to welcoming you on your next adventure with us.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.