We enjoyed being picked up and dropped off at our home. Baggage transfers were easy. The only glitch that could have been avoided was the time for our final pick up. Getting a text or email with the...
Läs mer
Produktomdömen
Tebo
Luxury Gold
1 year ago
We are grateful for your detailed feedback. It is heartening to know that you appreciated the convenience of our transfer services and found the baggage transfers seamless. We regret the inconvenience caused by the lack of communication regarding the final pick-up time; a text or email notification will be considered for future improvements.
We are delighted that you enjoyed the itinerary and found our Travel Concierge and Coach Driver commendable. Your suggestion to include more group dinners to foster camaraderie among guests is noted and will be taken into consideration.
While the majority of the accommodations met your expectations, we regret that the inn in the Lake District did not. We apologise for the unsatisfactory conditions and the inconvenience you experienced. Your feedback on the food quality is also valued and will be communicated to the establishment to seek improvements.
Thank you once again for your valuable insights. They are essential in helping us enhance our services and provide an exceptional experience for our guests.
Luxury Gold was a true luxury experience from the excellent hotels to the fabulous meals, even including two Michelin star restaurants, the most wonderful guided local tours and experiences, a new...
Läs mer
Produktomdömen
Tebo
Luxury Gold
1 year ago
Thank you most warmly for your kind and thoughtful review of your recent Luxury Gold journey.
We are truly delighted to hear that the itinerary, with its carefully curated destinations and enriching excursions, left such a favourable impression. It brings us great joy to know that the standard of accommodation and the culinary offerings met, and perhaps even surpassed, your expectations.
Most especially, we are heartened by your praise for your Travel Concierge. It is always our aim to deliver not only seamless service but also a sense of personalised care, and we are thrilled that your Concierge embodied these values so admirably.
Thank you once again for sharing your reflections—it was our privilege to host you.
Our guide *Personal information removed by Feefo* was exceptional from the very start to the finish. Her communication with us and her travel experience was very apparent as everything was seamless....
Läs mer
Produktomdömen
Kim Devereux
Luxury Gold
1 year ago
Thank you ever so much for your heartfelt feedback on your recent Ultimate Italy journey. We’re absolutely delighted to hear that your experience was so memorable and that it exceeded your expectations.
It’s truly heartening to know that your Travel Concierge, made such a positive impact. Her professionalism, warmth, and attention to detail clearly ensured your journey was seamless, informative, and full of care qualities we strive to deliver on every tour. We’ll be sure to pass along your kind words, which we know she will greatly appreciate.
We’re equally pleased that our local expert guides and your Coach Driver contributed to your enjoyment, bringing both the regions and the road to life with passion and skill. Navigating Italy’s terrain is no small feat, and it’s wonderful to hear their efforts added to your sense of ease and discovery.
The fact that Ultimate Italy left such a lasting impression and fulfilled your hopes for a once in a lifetime experience means the world to us. We couldn’t ask for a better compliment, and we’re thrilled that the carefully curated itinerary, hotel choices, and immersive excursions helped create lasting memories.
Thank you once again for choosing to travel with us. We very much hope to welcome you back on another adventure soon.
Our guide *Personal information removed by Feefo* was so relatable, wonderful, and knowledgeable. The special guides all were the best and do knowledge about their special location.
Produktomdömen
Uppladdade medier
Visa alla medier (1)
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your feedback about your recent experience with Luxury Gold. We're glad to hear you enjoyed your time with us, especially the contributions of your Travel Concierge
and the local specialists.
We're thrilled you enjoyed the balance of guided excursions and free time. It's great to hear that the itinerary met your expectations.
We appreciate you taking the time to share your positive experience.
Our travel director. *Personal information removed by Feefo* went above and beyond to make sure EVERY part of our trip was perfect. Every detail was so appreciated. Also, the tour guides in each...
Läs mer
Produktomdömen
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your feedback about your recent trip with Luxury Gold. We're glad to hear you had a positive experience. It's wonderful to know that the Travel Concierge, and the local guides contributed to your journey. We appreciate you taking the time to share your experience.
We value your feedback and hope to welcome you back on another Luxury Gold adventure.
We like Luxury Gold as it is a trouble free way to visit different countries. The arrangements have all been very good. Groups are a nice size and accommodation and transport is of a high standard.
Produktomdömen
Uppladdade medier
Visa alla medier (5)
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your feedback on your Ultimate France tour. We're thrilled to hear you had such a positive experience. It's especially rewarding to know that Travel Concierge enhanced your journey and that you enjoyed the group and itinerary. The dinner on the Eiffel Tower sounds lovely.
We appreciate you taking the time to share your experience.
I can't say enough good things about our experience. This is our second time traveling on a Luxury Gold tour and they did not disappoint. We really felt special. They did go above and beyond to make...
Läs mer
Produktomdömen
Kim Devereux
Luxury Gold
1 year ago
Thank you ever so much for your heartfelt and generous feedback following your recent Luxury Gold journey. We are absolutely delighted to hear that your experience met and even exceeded your expectations.
It’s especially rewarding to know that this was your second time travelling with us, and that once again we were able to make you feel truly special. We are thrilled to hear how much you appreciated the many thoughtful touches and premium moments throughout the tour.
Your praise for your Travel Concierge, is incredibly appreciated. She will be so pleased to hear your kind words. It’s clear that her professionalism, warmth, and attentiveness made a meaningful impact on your journey from accommodating your special requests to providing helpful itinerary recaps that helped bring clarity to such a full and exciting schedule. Her dedication to ensuring your comfort and peace of mind is precisely the type of service we strive to deliver on every tour.
We’re also glad to know you felt in such safe hands with your Coach Driver, and that his skill and care contributed to your enjoyment of the trip. The confidence and ease with which he navigated the roads no doubt helped make your journey even more relaxed and enjoyable.
It’s wonderful to hear that your itinerary ticked all the boxes, and that the group you travelled with enhanced the overall experience. Creating those shared memories is one of the joys of guided travel, and we’re pleased to know this tour provided just that.
Thank you again for taking the time to share your experience with us. We are truly grateful for your continued trust in Luxury Gold, and we hope to welcome you on another unforgettable journey in the future.
We had to request multiple times to get our transfer from Paris Hotel to the train station in writing. I sent an email with all of our train information including the reservation number train number...
Läs mer
Produktomdömen
Kim Devereux
Luxury Gold
1 year ago
Thank you for taking the time to share your detailed feedback following your recent journey with us. We truly appreciate your candid reflections, and we are sorry to learn that your experience fell short of expectations in a number of important areas.
Firstly, we would like to sincerely apologise for the difficulties and confusion surrounding your transfer arrangements in Paris. It’s concerning to hear that you had to follow up multiple times to receive written confirmation, and that at one point you were advised of a route involving the airport – an unnecessary and frustrating detour. While we’re glad to hear your transfer was ultimately provided directly, it’s regrettable that this required such persistent effort on your part. Your time is valuable, and this should have been handled more efficiently from the outset.
We’re pleased to hear your kind recognition of your Travel Concierge, as well as the efforts of your guide and the Coach Driver. It’s heartening to know that their professionalism and care helped support your journey particularly in assisting with the final transfer.
That said, we’re very sorry to learn that several of the hotel accommodations did not meet your expectations. The cleanliness concerns, lack of accessible amenities, and inconsistency in room quality especially when compared to fellow guests are all deeply disappointing to hear. Paying out of pocket to upgrade, only to discover another guest received the same level of accommodation without additional cost, understandably adds to your frustration. We also regret the experience at your hotel in Paris, especially given the premium rate and your clear expectations of luxury.
We further acknowledge your concerns around meal variety and dining experiences. A choice of only two dishes is certainly limiting, and we aresorry this impacted your enjoyment and dietary comfort throughout the tour. Your comments about free time versus curated experiences have also been noted, and it’s clear that, while some travellers value flexibility, this balance did not meet your preferences. We appreciate your comparison with other tour operators and take your observations seriously as we continuously strive to improve.
While we are truly sorry to hear that you do not intend to travel with Luxury Gold again, we value the time you’ve taken to provide such thorough feedback. It is only by listening to our guests that we can continue to refine and evolve our offerings.
Thank you again for travelling with us, and for recognising the efforts of our team on the ground. We do hope your future travels bring you the comfort, cultural depth, and outstanding service you seek.
Köpdatum: 18/05/2025
0
Dela
RK
Robert Kunselman
Feefo-verifierat
1 year ago
Produktomdömen
Kim Devereux
Luxury Gold
1 year ago
Thank you so much for taking the time to share your kind words with us. We’re absolutely delighted to hear that you enjoyed your journey through Spain and Portugal, and that the itinerary proved to be just the right choice for you.
It’s especially rewarding to know that each day of the tour felt special and that you found the experience to be both comprehensive and enjoyable. We're pleased to hear our local specialists and Travel Concierge helped bring the destinations to life, and that your driver contributed positively to your overall comfort with their courteous service.
Your warm recommendation means a great deal to us, and we’re thrilled to have helped create such lasting memories for you. We very much hope to welcome you on another adventure with us in the near future.
Köpdatum: 09/05/2025
0
Dela
KP
Kaye Perkins
Feefo-verifierat
Melbourne
1 year ago
Produktomdömen
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your positive feedback on the British Royale tour. We're thrilled you enjoyed your experience and appreciate you highlighting the extended hotel stays and the excellent performance of your Travel Concierge and Coach Driver. We're delighted to hear it resonated with you.
Thanks again for your kind words.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.