Thank you for sharing your detailed reflections on your recent journey with us. We are delighted to know that you enjoyed many aspects of the itinerary, including the gondola rides, the breathtaking lakes, the Icefields, and the exploration of Vancouver. These experiences are indeed highlights we are pleased you could enjoy.
At the same time, we regret to learn of the challenges you encountered, particularly regarding the scheduling difficulties and the changes in dining arrangements. We fully recognise how such inconsistencies may have detracted from the seamless experience we aspire to provide. Your observations regarding the delivery of information and preparedness of your Travel Concierge are especially valuable, as they allow us to identify areas where greater clarity and attentiveness are required.
Please accept our sincere apologies for the disruption caused by these lapses. We will ensure that your feedback is carefully reviewed with our Operations team so that improvements in communication, timing, and guest care can be implemented.
We are truly grateful for your considered comments and hope that, despite these difficulties, the memorable moments you described will encourage you to travel with us again in the future.
At Luxury Gold, we take pride in curating tours that provide our guests with the greatest possible experience and ensure that they receive excellent value for their investment. We are committed to making every journey with us a memorable one. We are delighted to hear that our Travel Concierge played a significant role in enhancing your guided vacation experience.
Köpdatum: 16/08/2025
0
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DP
David Pine
Feefo-verifierat
Yorktown
12 months ago
Produktomdömen
Tebo
Luxury Gold
12 months ago
Thank you for sharing your feedback on your Ultimate Ireland experience. We're glad to hear you enjoyed your trip and that our Travel Concierge was helpful. We appreciate you taking the time to let us know.
Köpdatum: 16/08/2025
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Produktomdömen
Tebo
Luxury Gold
12 months ago
Thank you for your wonderful 5-star review of Treasures of the Incas. We're thrilled you enjoyed it. We appreciate you taking the time to share your positive experience with us.
Worth every penny! Small group travels are the best. Our tour director Sue Mason and driver Christof Fritz were excellent. Loved every minute of this tour and all the people in our group. Lovely...
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Tebo
Luxury Gold
12 months ago
Thank you for your glowing review. We’re thrilled to hear that your journey with Luxury Gold was so memorable and that both your Travel Director and Coach Driver contributed to such a positive experience. It’s wonderful to know that small group travel suited you so well, and we’re delighted you’re planning another adventure with us in Scotland. Here's to many more unforgettable moments.
TTC custumerservice needs to better anticipate guests needs. It's too reactive.
Produktomdömen
Tebo
Luxury Gold
12 months ago
Thank you for sharing your review of your Majestic Switzerland experience. We're thrilled you highly recommend it as an introduction to Switzerland and that you found the hotels fabulous, the itinerary well-paced and varied, and the coach great. It's also great to hear you enjoyed the included restaurants and that it was a good experience as a solo traveller.
We appreciate your feedback regarding the booking process for tours.
Thanks again for your positive feedback.
They have a very good service and I am very happy with them. They are very attentive to your request.
Produktomdömen
Tebo
Luxury Gold
12 months ago
Thank you for sharing your positive feedback about our services. We're delighted to hear that you're happy with our service. We appreciate you taking the time to share your experience.
It's great traveling with Luxury Gold. Planning on another trip as soon as I return from our Northeast trip in October.
Produktomdömen
Tebo
Luxury Gold
12 months ago
Thank you for sharing your feedback on your Majestic Switzerland tour. We're glad to hear you enjoyed the hotels. It's wonderful to know you'd travel with Luxury Gold again.
We appreciate you taking the time to share your thoughts.
Croatia is such a beautiful country to visit. It is very clean and you don’t have to worry about drinking the water.. it is very safe! It is a very safe place to visit… and the people love tourists!...
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Mantombi
Luxury Gold
1 year ago
Thank you for sharing your feedback on your recent Croatia and the Dalmatian Coast Upper Deck experience. We're delighted to hear you and your husband enjoyed the itinerary and that the Travel Concierge's expertise enhanced your trip. We appreciate your comments regarding the time spent in Zagreb. It's terrific that you loved the truffle farm and oyster farm excursions. We're thrilled you found the country beautiful and safe, with friendly locals and delicious food. We're also pleased you enjoyed the hotels. Thanks again for your valuable feedback.
Köpdatum: 26/07/2025
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Produktomdömen
Tebo
Luxury Gold
12 months ago
Thank you for sharing your experience. We're pleased to hear the itinerary met your expectations and that the Rocky Mountaineer train delivered a memorable journey. We regret, however, that your experience with the Travel Concierge fell short of the luxury standard we strive to uphold. Your observations regarding communication, availability, and sustainability practices are deeply valued and has been shared with the relevant teams to ensure improvements. We hope to have the opportunity to restore your confidence in future journeys.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.