-private tours i.e. Graceland etc; Churchill Downs & jockey; country star
-exquisite, private meals Chophouse in Chicago, Arnaud's in New Orleans, Elvis's Car Museum, Corvette Museum etc.
-jammed...
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Luxury Gold
8 years ago
It is brilliant to learn that you thoroughly enjoyed your itinerary, and we are equally as pleased that each day of the tour left a lasting impression. Furthermore, we hope that you will join us in the future for another exciting adventure.
Our luxury touring coaches have been customised to include only forty seats; thirteen less than a standard coach, and we believe this helps to make our guests journeys more intimate and comfortable. Nevertheless, we truly regret that this did not meet your expectations. Additionally, we appreciate that the Toronto portion of the tour was not to your preferences; however, we are delighted that you enjoyed the hotels and service provided throughout the tour. What's more, we sincerely hope that you have taken home many wonderful memories from your time in Canada.
We hope that you had a great time exploring some of the southern states with Insight Vacations. Additionally, we have forwarded your comments to the relevant department to help determine if any improvements can be made to the tour.
Sure. The corporate office stinks. They had no concrete travel experience nor do they care. The traveling concierge -Roberto Campos saved the day. He should be the Corporate boss as he has the...
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Luxury Gold
8 years ago
By corporate office - may we assume that you mean our Reservations Department? In any case, we apologise for any breakdown in communication that may have taken place. That said; we are very pleased that your Travelling concierges professionalism stood out as a highlight of your experience. Nevertheless, we would like to thank you for your writing in to us directly, and we appreciate your patience whilst your concerns are addressed as quickly as possible.
Customer service was excellent. All phone calls were answered promptly and with efficiency. Nothing was too much trouble.
Köpdatum: 19/09/2017
0
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Vicki Sheridan
Feefo-verifierat
8 years ago
Vad Vicki Sheridan sa om Luxury Gold:
Belinda was an amazing tour guide. She was very knowledgeable about the places we visited but also had excellent local knowledge about great eating places and 'hidden treasures' to explore at...
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Luxury Gold
8 years ago
Our experienced and knowledgeable Travelling Concierges are always on hand to help ensure that you journey is seamless, relaxing and enjoyable. That is why it pleases us read that Belinda helped to make your time in Italy so special. Additionally, we regret that the contact with your Travel Agent was not what you expected. However, our Reservations Agents are always happy to help answer any questions and organise your tour. Furthermore, we are delighted that you felt our Luxury Gold service lived up to its value, and that many moments throughout your journey stood out as highlights.
Well planned trip. Excellent tour guide Roberto.
Felt more attention should have been given to us concerning effects of high altitude and how to deal with it before we left.
Some of the events at...
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Luxury Gold
8 years ago
Thank you for writing to us with your concerns regarding the high altitudes. As a result, we have passed on your feedback to our Operations team, as our guests well-being is our number one priority. Additionally, it disappoints us to learn that some of the experiences were not to your preferences; therefore, we have sent these comments to our Product Development team for their consideration. Furthermore, we would like to extend our deepest condolences and inform you that for any help with your travel insurance claims, our Insight Experts will be available to offer their assistance.
Produktomdömen
Köpdatum: 08/09/2017
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
I've not had to contact Customer Service but am sure it's as wonderful as the rest of the experience.
Produktomdömen
Köpdatum: 17/09/2017
0
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Betrodd kund
Feefo-verifierat
8 years ago
The locations, the sites, the hotels, the meals, the activities, and the Tour Guide were all excellent.
However, would have preferred a little more time in the major cities, and a little less time on...
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.