Luxury Gold Omdömen

We work passionately to create the perfect balance of included and Optional Experiences that will enhance our guests enjoyment of their tours. Therefore, while it disappoints us to read that the experiences were not all suited to your preferences; we have forwarded your comments to our Product Development team, for their consideration going forward. Nonetheless, we still hope that you have taken some great memories away from your time on the tour, and thank you for your feedback. 

While at the end of day 7 our guests bid farewell to their Insight Traveling Concierge; those continuing on the cruise are taken in the special care of the concierge service on-board. Although, we are very pleased that you found the land portion of the tour to be excellent, we are nonetheless disappointed that you did not feel as satisfied with the cruise. Therefore, we have passed these comments on to our Operations team for their review. That said; we really hope that you have still taken some lasting memories away from your experience. 

It pleases us to read that you felt the service provided by the Tour Director was well planned out and considerate. Furthermore, we have raised your suggestion of a contact list to our Operations team to be shared with the Tour Director and help to make our guests experiences even more complete. As well, we can assure you that at Insight Vacations our guests’ well-being is our number one priority, and we truly hope that your sister is feeling in much better health. Nevertheless, we are delighted that our itinerary gave you so much enjoyment, and we hope that you will journey with us to many more exciting destinations in the future. 

Our passionate team on the ground put a lot of effort in behind the scenes to ensure the very best experiences for our guests. That is why; it delights us to read that you truly enjoyed the professionalism of the Travelling Concierges and Driver. As well, we strive to select the finest accommodations to complement each itinerary; so it disappoints us to learn that a hotel did not live up to your expectations. As a result, we will look into this further to ensure the continuation of the high standards that we expect. Furthermore, we have forwarded your suggestion of a whole day at leisure to our Product Development team for their consideration. Nonetheless, we are pleased that after your initial setback at the airport you had a thoroughly excellent time on the tour.

One of the great features of our Luxury Gold itineraries are the included experiences throughout the journey. Therefore, we are certainly pleased that you enjoyed the peace of mind of having these included into your tour. What's more, we look forward to exploring more wonderful destinations together in the future. 

Thank you for bringing your observations to our attention. As a result; we have forwarded your thoughts and suggestions to our Product Development and Operations teams, to see where changes and improvements can be made going forward. Nevertheless, we are very happy that you had a fantastic service experience, and we hope that you will be joining us in the future to explore many more of our destinations.