There’s nothing wrong with the products I received however, the shipping and customer service was terrible
Support
Luxo Living
5 years ago
Hi Meghan,
I understand your frustration sorry you had a bad experience with your order. Please contact us at support@luxoliving.com.au so we can make things right and investigate so this doesn't happen again.
Produktomdömen
Support
Luxo Living
5 years ago
Hi Meghan, We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
Support
Luxo Living
5 years ago
Hi Meghan,
We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
I ordered two LED beds and they didn't arrive for 15 business days. I had to email Luxo after 10 days about the delivery and they told me the beds weren't even shipped yet. When the beds finally...
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Support
Luxo Living
5 years ago
Hi Abbey, I appreciate your honest feedback here, and I am sorry we let you down and thank you for allowing us to resolve this matter for you.
I thought I'd try this out. Took me 3 hours to build, all the materials weren't accurate, the wood easily chipped. The draws holes didn't match up and now aren't sliding properly. I feel the product...
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Support
Luxo Living
5 years ago
Hi Tam, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We hope you will allow us to speak with you to discuss the situation.
Pretty good .. love the free & fast shipping. They all came safely! Even called me before it was brought to me. Thanks so much!!
Produktomdömen
Uppladdade medier
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Köpdatum: 01/04/2021
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LM
Linda Mitchell
5 years ago
Vad Linda Mitchell sa om Luxo Living:
This is my second time purchasing so quite happy.
Produktomdömen
Köpdatum: 29/03/2021
0
Dela
Betrodd kund
5 years ago
I was told delivery would be 14 days almost a month later i get delivery after a couple of calls to your office
Support
Luxo Living
5 years ago
Hi Mark, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations in getting your ordered be delivered on time. Kindly check your inbox as our support officer has sent you an email.
The worst online purchase I have ever experienced. It all started when they booked delivery twice and didn't show up without even giving me notice. Then they delivered a defected bed which was not...
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Support
Luxo Living
5 years ago
Hi Despina,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve.
I ordered a 3 seater couch. It is miniature and feels like your sitting on concrete. Not I’mpressed with this purchase as the description said the product was soft/comfy etc and it’s not. I called...
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Support
Luxo Living
5 years ago
Hi Skye, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at support@luxoliving.com.au at your earliest convenience.
Produktomdömen
Köpdatum: 30/03/2021
0
Dela
Betrodd kund
5 years ago
I purchased a bed, got delivered was left at front door in clear view for everyone to see. Then i built the bed one of panels is discoloured.
Support
Luxo Living
5 years ago
Hi Mariska, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. And thank you for allowing us to resolve this matter for you.
Produktomdömen
Köpdatum: 30/03/2021
0
Dela
Betrodd kund
5 years ago
Really easy to buy online, the product arrived on time, very happy with my purchase.
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Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
