Excellent Customer Service great communication and delivered promptly.
Thank You.
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
Great service
0
Dela
VB
Vivien Berthuol
Feefo-verifierat
8 years ago
Vad Vivien Berthuol sa om Lumera Living:
Quick delivery, good price
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
Hopeless customer service
Goods took way too long to be delivered. They offer approximately 2 weeks delivery after purchase. We waited over 2 months. Too many excuses were made regarding the delays.
Lucy
Lumera Living
8 years ago
Thank you for taking the time to submit your review. We aim to provide a seamless delivery experience for all of our customers although, when an item is purchased whilst on pre-order we are unable to guarantee when it will be received into our warehouse. As a result we can only provide the time frames and approximate ETA's which are outlined by the manufacturer. On most occasions the details provided are correct or as close as possible to the expected receipt date, however from time to time the ETA of items on pre-orders can be pushed back for a number of reasons. We sincerely apologise for the delays experienced and thank you for your patience.
0
Dela
VC
Vicki Connolly
Feefo-verifierat
8 years ago
Vad Vicki Connolly sa om Lumera Living:
Super fast delivery
The website was well laid out. I had difficulty paying. I can't believe how quick the delivery was.
0
Dela
DV
Darien Virgona
Feefo-verifierat
8 years ago
Vad Darien Virgona sa om Lumera Living:
Lime ra service was very good but the deliver with direct freight was very poor I ended going to pick it up myself.
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
The website to order from was simple and easy to use. The product was dispatched from the warehouse quite quickly. My only gripe was that the courier didn't wait after knocking on the door, he...
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Lucy
Lumera Living
8 years ago
Thank you for taking the time to provide us with your feedback regarding the delivery of your items. We are extremely disappointed to hear about the service you’ve experienced and sincerely apologise on behalf of the courier. We also apologise for any inconvenience caused in your efforts to follow up. We have raised this matter with the courier so it can be addressed appropriately and with high priority. Thanks again for taking the time to inform us and very glad to hear you were happy with all other aspects of our service.
Betrodd kund
8 years ago
Hi Lucy,
Thank you for your reply, much appreciated.
Cheers,
Peter
0
Dela
GC
Greg Chaffey
Feefo-verifierat
Eleebana
8 years ago
Vad Greg Chaffey sa om Lumera Living:
Excellent outcome
Great selection of fans, good prices, easy ordering process and prompt delivery.
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
Excellent service.
Staff were excellent in communicating with us when there was a delay with the larger fan. Fans arrived on time and packaging in excellent condition.
0
Dela
GT
George True
Feefo-verifierat
Carrickalinga
8 years ago
Vad George True sa om Lumera Living:
Simple and easy
Product was as described ,ordering , paying and delivery was simple and easy .Would purchase again and will recommend to friends.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
