I emailed regarding my purchase and explained that the electrician was here to install it and told me I did not need the light as the down lights were far away from the fan and so a strobe effect...
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Lucy
Lumera Living
8 years ago
Hi, we’re sorry for your experience. We try to be flexible in cases like this, but because you purchased a fan with the light included, refunding the cost of the light component is a slightly more complicated process than usual. However, I have spoken to our sales team and if you still wish to return the light fitting, email us at sales@lumera.com.au and they will try to accommodate you. Please keep in mind that we will not be able to respond over the weekend.
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JB
Joanna Brolly
Feefo-verifierat
8 years ago
Vad Joanna Brolly sa om Lumera Living:
Yes I would recommend, fast delivery good price
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CK
CHERIE KEOGH
Feefo-verifierat
8 years ago
Vad CHERIE KEOGH sa om Lumera Living:
we are very happy with our fan it looks good just what we wanted and didnt take long to come ,thank you
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CK
CHERIE KEOGH
Feefo-verifierat
8 years ago
Vad CHERIE KEOGH sa om Lumera Living:
i bought the fans and lights to go with them , when i received them the lights were the wrong ones , i rang the number to let someone know and didnt get to talk to anyone just a computer telling me...
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Betrodd kund
Feefo-verifierat
8 years ago
Good products and service
Very easy to purchase your products .First purchase discount of $10 and free delivery with orders over $250 a real advantage
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SI
simon
Feefo-verifierat
Adelaide
8 years ago
Vad simon sa om Lumera Living:
Prompt delivery
Items arrived promptly. The fans look like they will do the job but I can't really tell as they are not installed yet. The remote control has good features
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GC
Greg Coghill
Feefo-verifierat
8 years ago
Vad Greg Coghill sa om Lumera Living:
Very straight forward transaction
Easy web site to understand and place orders. Direct Transport driver very helpful and friendly.
Service excellent.
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Betrodd kund
Feefo-verifierat
8 years ago
Prompt and efficient.
Easy website and purchasing process. Item delivered very promptly.
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Betrodd kund
Feefo-verifierat
8 years ago
Great service and products
Great service and super fast postage
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AH
Andrew Hogarth
Feefo-verifierat
The Ponds
8 years ago
Vad Andrew Hogarth sa om Lumera Living:
Great service, great to deal with.
As soon as the phone was answered by James, the whole experience was great, knew his products, was great with explaining the delivery and how long roughly it would take as was being delivered from...
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
