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Loans 2 Go Recensioner

Visar alla 7,241 omdömen

Trusted Customer

8 years ago

Vad Trusted Customer sa om Loans 2 Go:

I topped up my loan and was told it would cost me £101 per month but £146 is wot is being taken. i called and spoke to operator who said they would reduce to £122. all the calls are recorded so you...

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Luke

Loans 2 Go

8 years ago

Dear Karen, we are sorry to hear you were dissatisfied with the service provided. Please rest assured we will look into the reasons why we didn’t reach your expectations on this occasion. We really value customer feedback and your comments have been passed to the relevant department. If you would like to discuss your experience further, please do not hesitate to contact our Professional Standards team directly on ps@loans2go.co.uk. Thank you.

Trusted Customer

8 years ago

Vad Trusted Customer sa om Loans 2 Go:

Service could of been better and quicker

The lenght of time and calls queried could of been better and also.lenght of time to do a top up loan. A full week to reply is not the best customer service

Luke

Loans 2 Go

8 years ago

Thank you for getting in contact Adam. Due to an unexpected amount of demand since offering all our new services online things have taken a little longer than expected to adjust. We would like to apologise for any inconvenience and would like to reassure you that this is something we take seriously and are improving with all our new services we now offer. We really appreciate this kind of feedback, thank you.

Trusted Customer

8 years ago

Vad Trusted Customer sa om Loans 2 Go:

They were very quick to process my application and transfer the money

Luke

Loans 2 Go

8 years ago

Thrilled to hear you are pleased with our swift new process online. Thank you for borrowing with Loans 2 Go!

Trusted Customer

8 years ago

Vad Trusted Customer sa om Loans 2 Go:

You attempted to take money from my card a day after I took the loan..when you've told me it will be 27th of May my first payment

Luke

Loans 2 Go

8 years ago

Hi Shaikh, after speaking directly with our customer service team who deal with collections I can confirm that your first payment will be from the 27th May. If you have any other queries please let me know and I'll do my best to help. Or if you would prefer, please call 0330 400 6000 to speak to our team directly who can advise. Thank you for getting in contact.

Trusted Customer

8 years ago

Vad Trusted Customer sa om Loans 2 Go:

slow but efficient

Eventually the service was efficient but it took over a week to respond to my initial enquiry; previously when dealing with their local branch at Reading we received immediate response same day /...

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Luke

Loans 2 Go

8 years ago

Thank you for the feedback, Philip. Since migrating to our new service online we have received unexpected demand which unfortunately meant things have taken a little longer than normal. This initial demand is still high however we are constantly improving the speed in which we reply to every enquiry. Thanks again, for getting in contact.

Trusted Customer

8 years ago

Vad Trusted Customer sa om Loans 2 Go:

Wish I would have used another company

Customer service is terrible. I had to ring multiple times for an update and no one knew what was going on.

Luke

Loans 2 Go

8 years ago

Hi Kirsty, we are sorry to hear you are not satisfied with how your experience. If you would like to share more details, please email our Professional Standards team at ps@loans2go.co.uk.

Betrodd kund

8 years ago

lone was in my back with in I hour lovely and pleasant people over the phone and thank you for your help when I needed it

Luke

Loans 2 Go

8 years ago

Wonderful to hear we could help you with a loan. Thank you for borrowing with Loans 2 Go!

Betrodd kund

8 years ago

Very quick with response and money transferred

Very quick responce and quick transfer

Luke

Loans 2 Go

8 years ago

Thank you for the review!

Trusted Customer

Harlow

8 years ago

Vad Trusted Customer sa om Loans 2 Go:

Flexible and very polite customer service staff.

Service was very good would use their service in the near future if need be.

Luke

Loans 2 Go

8 years ago

Glad we could help, Catherine. If there's anything else we can do to make your experience a 5 star one please let us know!

Betrodd kund

8 years ago

Very fast depositing the loan very pleased with them would recommend this company

Luke

Loans 2 Go

8 years ago

Thrilled to hear that! Thank you for borrowing with Loans 2 Go.

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