I've been waiting for 3 weeks to talk to someone about unwanted changes to my itinerary. Now that they have my money, customer services doesn't seem to be important. Book elsewhere!
Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for your feedback. We have been in contact with our schedule change department and they will follow up regarding an alternative option. We apologize for the length this has taken.
Regards,
Customer Care Team
0
Dela
Betrodd kund
11 years ago
Book vacation
Customer service representative was efficient and accomodated all my requests.
0
Dela
TC
Trusted Customer
Muskoka
11 years ago
Vad Trusted Customer sa om itravel2000.com:
Excellant to deal with
Excellent courteous and efficient Itravell representatives. I especially appreciate their patience and tardiness to return phone calls.
0
Dela
Betrodd kund
11 years ago
Flight booked
Very easy to find, book the cheapest flights at the best time. However I am unable to check "my itinerary" for the flight; apparently only works for vacations(?)
0
Dela
TC
Trusted Customer
Mississauga, Canada
11 years ago
Vad Trusted Customer sa om itravel2000.com:
Vacation to Disney
Ms. Rayna Fernandez was the rep who helped us with the booking and all the details. She was very knowledgeable, friendly and very patient with us and answered all our questions. She also helped us...
Läs mer
0
Dela
Betrodd kund
11 years ago
could not chamge booking date after 12 hours
Booked a hotel and tried to chamge the date the next morning and was not allowed. Was not a booking that was listed as uncancellable.
Customer Care
itravel2000.com
11 years ago
Hello,
Thank you for your feedback. The change and cancellation policy is a drop down under the room category on the site. The property was contacted but as the check in date was close any changes would have had to have been approved by the hotel. We are sorry to hear that your request was denied by the hotel and your experience with us was not what was expected.
Regards,
Customer Care Team
0
Dela
Betrodd kund
11 years ago
good service
0
Dela
Betrodd kund
11 years ago
trip to cayo santa maria
Travel service was great and trip was amazing
0
Dela
TC
Trusted Customer
Mississauga, Ontario
11 years ago
Vad Trusted Customer sa om itravel2000.com:
itravel2000 online booking
The web page is easy to navigate, I found most of things that I need to book a vacation.
0
Dela
TC
Trusted Customer
Edmonton,AB
11 years ago
Vad Trusted Customer sa om itravel2000.com:
easy to book
Booked on the itravel site , it was easy ,accurate and trouble free. Will use them again !!
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Founded in 1994, itravel2000.com is one of Canada’s largest independent travel companies and the nation’s trusted source in travel. With a mandate to offer clients best-in-class customer service, itravel2000.com provides Canadians with exceptional value complemented by the broadest range of travel options, including flights, hotels, vacation packages, cruises..