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Thank you for taking the time to provide feedback. The "Best Price Guarantee" is offered year-round as it is our goal to offer the best service and price on travel for Canadians. The term of this promotion is that prior to completing a booking, if you find a better price on an identical vacation package elsewhere, we will match that price! This does not apply to reservations which are already booked. Hotels, as well as, tour operators have their own independent star rating systems which are based on numerous considerations such as; facilities, accommodation, location and tourism infrastructure. Several ratings can occur for the same resort. We do not assign star ratings for any hotel. Our records show a supervisor has contacted you by phone and my email to assist. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-573-3824

Thank you for taking the time to provide feedback on your experience. We appreciate the frustration you must be feeling with the price change. We hope you understand that the pricing of travel can be very fluid, and all rates and availability are solely determined by the airline or tour operator. Prices do fluctuate and as you will hopefully concur, this is an area where we have absolutely no control. Please feel confident, we do value your business and assure you of our very best intentions at all times. For any assistance with your reservation please contact our office at 1-866-969-3325