For the other three trips we booked, we had a great booking agent named Erica Ornelas. I could email her or leave a message on her extension and she responded within 24 hrs. This year it was utter...
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Nick
Insight Vacations
9 years ago
We are terribly sorry to read that you did not have a smooth booking experience with us this time. Our Team would like to apologise for the inconvenience and to let you know that such feedback is taken seriously by us. It is for this reason that we have relayed this information onto our Call Centre Manager for reviewing purposes. On a more positive tone, we are pleased to learn that you found all our staff to be wonderful and we trust that our excellent service has made up for any initial mishaps you encountered at time of booking.
You need to make it very clear in your brochures that most tours are optional extras and extra money will be required. I spoke to people who were doing a similar tour to us and there tours were...
The tour was fabulous! Lorenzo, our tour guide, was extremely knowledgeable about everything being a native Italian. Our driver, Benito, was awesome too!!!
Top end tour guide and driver - we had full confidence in both. Hotels were varied with most having the required services.
Produktomdömen
Köpdatum: 16/05/2017
0
Dela
Betrodd kund
9 years ago
The tour director was informative, organized, pleasant, and made sure everyone had a positive experience. The driver was amazing. Everyone is always impressed with the driver. The seats are...
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Produktomdömen
Köpdatum: 19/05/2017
0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Insight Vacations:
Loved that most meals were included, but could have cut back a little on the included alcoholic drinks to reduce trip cost
Lynne, our Tour Director, and Matthew, our bus driver were excellent! Had it not been for them, our rating would have been much lower.
I was extremely disappointed in the lack of information prior...
Had a wonderful trip the tour director and drive where great and helpful.
Iceland was a to lovely and the tour and hotel were all good.
Will do another trip with you again.
Thanks
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.