absolute disgrace, very rude *personal data removed by Feefo* i was placcced in danager, nothing…
absolute disgrace, very rude *personal data removed by Feefo* i was placcced in danager, nothing resolved been called aaaaaa lir and forced to report to holidasy watch dog
Holiday Gems
Holiday Gems
12 years ago
The matters raised were addressed with our suppliers who investigated every aspect and responded to each issue. At the contributor's request the case was re-opened and re-investigated but the suppliers reiterated their original decision. It is unfortunate that this was not accepted. We can confirm that at no point were our staff rude and only forwarded the responses received from the supplier.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
staff were helpful and everything went without any problems . would book with holiday gems…
staff were helpful and everything went without any problems . would book with holiday gems again
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Very satisfied with Holiday Gems would use you again.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Very easy to book
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
I have used gems for my holidays in may and July this year which I found…
I have used gems for my holidays in may and July this year which I found them to be very good and would have scored them excellent BUT I have been looking to book again for October but the price on...
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Holiday Gems
Holiday Gems
12 years ago
We have noted your comments and do hope that our previous service may change your booking trends
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
The lack of customer service from this company really surprised me. They didn't respond to…
The lack of customer service from this company really surprised me. They didn't respond to any emails that I sent after making the booking. I will never use this company again and would urge...
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Holiday Gems
Holiday Gems
12 years ago
We can see no notes of any issues raised on your booking and have no record of emails received. However, if you email admin@holidaygems.co.uk with copies of the original emails the issue will be addressed
Betrodd kund
12 years ago
I made two bookings one under the name Candlish on the same date. All my correspondence was under my name not the one quoted
Holiday Gems
Holiday Gems
12 years ago
WE can see no notes of any issues except a change of email address, and do regret any confusion in this regard.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Saw advert, telephoned and booking completed quickly and efficiently.
Saw advert, telephoned and booking completed quickly and efficiently.
Betrodd kund
12 years ago
Competent and efficient.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
we had very nice time and did not had any kind of problem at all…
we had very nice time and did not had any kind of problem at all very good service. Used Holiday Gems second time and hopefully will use them again.
Betrodd kund
12 years ago
Very good service definitely use them again.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Excellent service - helpful staff. Phone answered promptly. We have used Holiday Gems twice before…
Excellent service - helpful staff. Phone answered promptly. We have used Holiday Gems twice before with a 3rd booking over Christmas. We intend to keep using them as the service they give is spot on...
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0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
The overall service was good but I was disappointed that we were unable to have…
The overall service was good but I was disappointed that we were unable to have paper tickets issued by post.
Holiday Gems
Holiday Gems
12 years ago
Thank you for your comment. According to our records the tickets were posted prior to departure, but in an endeavour to ensure that all our passengers receive their tickets timeously, wherever possible they are emailed.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
