Robbie 111 was extremely courteous and efficient. I will certainly use this Co. again
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Booking was easy, but I do wonder if they had bothered to check the accommodation…
Booking was easy, but I do wonder if they had bothered to check the accommodation out. I had paid for a taxi from the aiport but they tried to put me on a bus. The "room" left a lot to be desired. ...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. However, it would appear that we have had no formal complaint regarding this issue which would enable us to address the issues raised with the supplier. We act only as agents in your booking and this is highlighted in the terms and conditions issued to you. We rely on our suppliers to provide the information regarding the hotels as it would be unreasonable to expect any agent to visit every hotel worldwide. The accommodation voucher issued to you included emergency telephone numbers to be used in the event of any issues which could not be resolved with the hotel. We also note that the hotel booked was chosen by you and was changed after the original confirmation. Should you wish this to be addressed as a formal complaint, please email customerliaison@holidaygems.co.uk
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Helpful staff, the package looks to be very good value.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
More than helpful at every stage of holiday booking and courteous and pleasant at all…
More than helpful at every stage of holiday booking and courteous and pleasant at all times ref my contact. Excellent set up.
Thankyou
Billy Whyte
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
The young man was extremely helpful and efficient, however when I had a query after…
The young man was extremely helpful and efficient, however when I had a query after booking and needed a different person/department I had an extremely long wait on the telephone! .
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
At least good, but unexpected! I had put an order in late evening and wasn't…
At least good, but unexpected! I had put an order in late evening and wasn't prepared for a phone call the following morning. The chap on the other end of the line seemed to be very courteous and...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. We can confirm that we are fully bonded members of The Global Travel Group and all your funds are fully protected. Further, your package is fully protected under the Global ATOL licence.
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Fantastic service
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
Having booked with Holday Gems before I was certain that I would receive the same…
Having booked with Holday Gems before I was certain that I would receive the same quick, no nonse advice and booking as on my previous holiday. They Did Not Let Me Down :)
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
The service was very helpful friendly and efficient Many thanks
0
Dela
Betrodd kund
Feefo-verifierat
12 years ago
My booking experience with Holiday Gems was excellent.Tracy was very helpful.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
