HobbyMaker Omdömen

Hi, Thank you for your review. We're very sorry to hear that your item arrived damaged. This is certainly not the standard we aim to provide, and we understand why this has left you feeling disappointed. Please get in touch with our customer service team on 0800 001 4433 so we can resolve this for you. If the item has arrived damaged, we'll reimburse your return postage costs and can arrange either a replacement or a full refund, whichever you prefer. Even if you've decided not to shop with us again, we would still like the opportunity to put this right for you. We sincerely apologise for the inconvenience caused and hope to hear from you soon. Kind regards, HobbyMaker

Hi Aileen, Thank you for your review. We're very sorry to hear that your acetate baubles were missing from your order and understand how frustrating this has been. Please be assured that we have contacted the supplier to investigate this for you. As we are currently awaiting their response, this can take up to 5 working days, so we expect to have an update for you just after the weekend. We sincerely apologise for the inconvenience and appreciate your patience while we work with the supplier to get this resolved as quickly as possible. As soon as we receive an update, we'll be back in touch. Kind regards, HobbyMaker