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Omdömen för Hiscox Insurance | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 3,892 omdömen

Betrodd kund

Feefo-verifierat

13 years ago

Very professional, friendly and helpful service. Very impressed and will recommend

Betrodd kund

Feefo-verifierat

13 years ago

Very simple to use, easy access and immediate cover; No hassle straight forward

Betrodd kund

13 years ago

Very good indeed. The site was very clear and easy to use and I had…

Very good indeed. The site was very clear and easy to use and I had the policy documents within minutes.

Betrodd kund

Feefo-verifierat

13 years ago

Prompt and good value service.

Betrodd kund

Feefo-verifierat

13 years ago

I prefer Hiscox over other Insurance company because of its reasonable rates and excellent services.

Betrodd kund

Feefo-verifierat

13 years ago

Very good, easy to use and flexible.

Betrodd kund

Feefo-verifierat

13 years ago

Excellent, low cost and speedy service. With hiscox for the last seven years and will…

Excellent, low cost and speedy service. With hiscox for the last seven years and will not go anywhere else!

Betrodd kund

Feefo-verifierat

13 years ago

I thought I was buying buildings insurance. Upon phoning you it turns out I wasn;t I was…

I thought I was buying buildings insurance. Upon phoning you it turns out I wasn;t I was buy public liability insurance. When I ask to cancel, I now have to give 30 days notice. Shameful,...

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Hiscox Insurance

13 years ago

I am very sorry that your experience of Hiscox fails to meet your expectations, or in this case, our own high standards of service excellence. I have looked into the specifics of your online experience, and have drawn the following conclusions: It seems that the initial quotation was for Office Buildings insurance, at which point several un-wanted covers were de-selected and Public Liability was added. The previously removed covers were automatically reinstated by the website and again manually removed. This caused the quotation to be re-generated by the system, which resulted in a quotation for only Public Liability. I can fully understand and appreciate that this is not the insurance cover that you originally requested – hence your dis-satisfaction. Upon contacting our call centre agent, our standard process was followed, which requires a 30 day cancellation notice when the cancellation falls outside of the standard 14 day cooling off period. I can understand why you would view this as unacceptable, and as a result I have arranged for the policy to be cancelled with effect from its original start/ inception date, including a full refund of any premium. We have called today in order to discuss this, and to offer our apologies. I will also work with our Product Head to review the specifics of the website behaviour in the circumstances you experienced to ensure that the journey is clear and unambiguous. Please accept my apologies for the inconvenience that you have experienced. Finally, I wish that there was an opportunity in the future to demonstrate our ongoing commitment to a first class service and product. Kate Markham Head of Direct UK

Betrodd kund

Feefo-verifierat

13 years ago

Very clear and easy to use website

Betrodd kund

13 years ago

Perfect just what we were looking for. Covered all areas and very competitivly priced.

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