Hays Travel Ltd är inte längre en aktiv Feefo-kund
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Betrodd kund
12 years ago
Very customer friendly service and informative
Very customer friendly service and informative
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for your kind comments, we will pass them on to the member of staff who booked your holiday. Thanks for taking the time to leave feedback!
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Dela
Betrodd kund
12 years ago
Only bad point was transfers were not expecting us when we booked them
Only bad point was transfers were not expecting us when we booked them
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for leaving feedback. We hope despite the issue with the transfers you enjoyed your holiday. If you would be as kind to email us what happened we can take it up with the suppliers and find out what happened. Our email address is admin@jlmtravel.co.uk
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Dela
Betrodd kund
12 years ago
As we are two over 60 ladies,had to ask some questions about the hotel we…
As we are two over 60 ladies,had to ask some questions about the hotel we were booking decided against it, asked for a better hotel, maybe your rating are on the generous side. we have not been on...
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Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thanks for your feedback, we see looking at your booking the hotel you have chosen is officially rated 5* and we have staff who were there earlier in the year and are going back later this year. As regards to being passed to another company, we are a travel agent and acting as an agent for the tour operator you are travelling with.
Our after sales number is 0191 432 7931 - this is the area code for Tyneside and is not a premium rate number, our email address is admin@jlmtravel.co.uk. Please do not hesitate to call us on the above number if you have any queries about your holiday.
Regards
JLM Travel Customer Services Team
Betrodd kund
12 years ago
Thanks a great response and very quick. I feel much better now I know that your staff have been to the same hotel and are returning, this says a lot for the hotel. I'll let you know how good it is when we return . Thanks for clearing up the confusion regarding agents and tour operators and the phone number, I missed the 1 after 0 so thought it a premium line, when writing down the number when I phoned to make the booking.
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Dela
Betrodd kund
12 years ago
Very good and prompt with any questions I asked
Very good and prompt with any questions I asked
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for taking the time to leave feedback and for your kind words, we will pass your comments on to the member of staff you dealt with.
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Dela
Betrodd kund
12 years ago
The booking went well and I received the e-mailes promptly but no one at the…
The booking went well and I received the e-mailes promptly but no one at the airport knew who the company was and the flight was with tunis airlines and no one on the outbound plane spoke English and...
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Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for your feedback, we are sorry to hear of the issues you experienced at the airport, we can investigate these further with our supplier if you could email us the full details - admin@jlmtravel.co.uk
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Dela
Betrodd kund
12 years ago
I found JLM on teletext holidays. Myself, my daughter and grandchildren booked a holiday through you…
I found JLM on teletext holidays. Myself, my daughter and grandchildren booked a holiday through you and Red Sea Holidays to Makadi Beach which was great. Staff at JLM were very helpful. l have...
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Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for your kind words Jenny, we will pass them on to our sales consultants who you spoke to. We are glad you enjoyed the holiday in Makadi and thank you for booking with us again!
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Dela
Betrodd kund
12 years ago
Brilliant! Would recommend and will definately use again. Thank you :)
Brilliant! Would recommend and will definately use again. Thank you :)
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for your feedback and kind words, we will pass on to the staff member who booked your holiday. We look forward to hearing from you again in the future!
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Dela
Betrodd kund
12 years ago
good service but extra cost should be in the price on the web site ,…
good service but extra cost should be in the price on the web site , stated extra cost for baggage etc this came to an extra £70 on the price per person
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for your feedback we will pass your comments on to the member of staff you spoke to. The prices advertised include all compulsory charges such as flights, taxes, fuel surcharges and accommodation however not all airlines include baggage so optional extras such as baggage and transfers are not usually included in the prices advertised. You may be suprised how many people actually travel without bags nowadays! This is usual of how all companies advertise on Teletext.
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Dela
Betrodd kund
12 years ago
Did not have any issues at all.....paper work was sent through very quickly...i was pleased
Did not have any issues at all.....paper work was sent through very quickly...i was pleased
Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thank you for your feedback, we will pass it on to the consultant who booked your holiday!
0
Dela
Betrodd kund
12 years ago
Very good easy to book! All confirmation of the booking was send to my email…
Very good easy to book! All confirmation of the booking was send to my email promptly! I just need to comfirm a couple things with your company in the next few day of so. Apart of this it's was good...
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Hays Travel Ltd
Hays Travel Ltd
12 years ago
Thanks for your feedback we will pass it on to the consultant who booked your holiday. If you need to confirm anything about your booking please do not hesitate to call our customer services staff on 0191 432 7931 or drop them an email admin@jlmtravel.co.uk
Have a great holiday!
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.