Thank you for this review. Jade will be delighted to read your positive comments. We do try to keep the volume of paperwork to a minimum, but as you rightly guessed, these documents are essential as they form part of your contract of insurance.
We do have an online portal where you can access your documents 24/7 rather than them being emailed or posted to you. If you are interested, please call our office on 01228 406290 and one of our team can help set this up for you.