Gray Line Iceland Omdömen

Thank you for your feeback. The e-mail exchange between our staff and yourself 3 days earlier indicated the request for pickup location but reached us very late to be able register for the early morning pickup time. Truly unfortunate that you missed the transfer with us.

It is truly regrettable that you were not able to find our bus as the confirmation voucher indicates the procedure clearly. Our staff is on hand when you leave the customs area and assist all passengers as well as our partners at Airport Direct booth

Thank you for your comments. The Grand Hotel where you are staying has some construction work going on and the location for collecting passengers for tours is the rear exit. Our shuttle driver was not able to find you. We have rescheduled your booking for this evening and the tour is confirmed, we hope you will enjoy your tour with us.

Thank you for writing your review. Regrettably due to an error in our systems during the pickup time we missed collecting you for your original tour. This was clearly not your mistake and we apologize sincerely for the mistake that occurred. I am glad we were able to accommodate you on another tour and refund you the difference in what you had originally paid. We hope that you enjoyed the tour you accepted to join with us