The online booking experience was super easy. You simply select the correct bus journey and input the passengers time and pickup/dropoff. Genuinely so easy and well executed website.
Andrei
Gray Line Iceland
1 year ago
Hi our dear customer. Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our services. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!
Best regards,
Gray Line Team
Easy to use. Clear. Straightforward process . Immediate confirmation and electronic ticket provided .
Andrei
Gray Line Iceland
1 year ago
Dear Jayne,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Produktomdömen
Köpdatum: 15/01/2025
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Produktomdömen
Köpdatum: 19/01/2025
0
Dela
RE
Rizaldy Ely
Feefo-verifierat
Amsterdam
1 year ago
Vad Rizaldy Ely sa om Gray Line Iceland:
Was fine
Andrei
Gray Line Iceland
1 year ago
Dear Rizaldy,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Booking was easy and when I needed to change the day the reception team was very helpful.
Andrei
Gray Line Iceland
1 year ago
We really appreciate you taking the time to leave us a review, Jo. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Best regards, Gray Line Team
Dear Chris,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.
We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Warm regards,
Gray Line Team
Produktomdömen
Köpdatum: 11/01/2025
0
Dela
ER
Ellie Rafferty
Feefo-verifierat
Manchester
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Ellie,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Produktomdömen
Köpdatum: 11/01/2025
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Northern lights tour.. we did not see any northern lights as was too cloudy but the guides were lovely and stayed out for longer than usual to drive to several places to give us the best chances of...
Läs mer
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for sharing your experience with us! We’re sorry that the weather didn’t cooperate for the Northern Lights, but we’re glad to hear that our guides were able to go the extra mile to give you the best possible chance. We appreciate your understanding and are thrilled to know you will book with us again. We hope to welcome you back soon for another opportunity to experience the Northern Lights!
Warmest regards, Gray Line Team
Choosing pick-up points is complicated if you don't live in a listed hotel. It would be easier to be able to enter an address and the computer would then offer you a station.
Andrei
Gray Line Iceland
1 year ago
Hello Sonja,
Thank you for your feedback!
We understand that choosing pick-up points can be tricky if you're not staying at a listed hotel. Your suggestion to allow users to enter an address for pick-up is a great idea, and we’ll be sure to share it with our team for consideration in future updates. We appreciate your input and hope to improve the experience for you and others moving forward.
Best regards,
Gray Line Team
Produktomdömen
Köpdatum: 14/01/2025
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
I did cancel my booking , and they confirmed that my booking was cancelled but I still wait my refund , they don't answer for my email.
Andrei
Gray Line Iceland
1 year ago
Hello Customer,
Thank you kindly for taking the time to leave feedback.
We sincerely apologize for the delay in evaluating your refund request. The holiday season has led to an increase in inquiries, which has temporarily impacted our processing times. Upon checking, our relevant department has already successfully processed the refund for the canceled booking. We hope to service you again in the future. Sincerely, Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.