Confusing pick up times. I chose to be picked up at 3pm on the website from a particular bus stop. My email then said ‘pick up time 2.30pm, departure time 3pm’. I turned up at the bud stop at 2.40pm...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
3 years ago
Thank you for your feedback. It is truly unfortunate that you missed the important information on your confirmation that indicates the pickup time from hotels and tour bus stops at 14:30 in bold letters for a departure from main terminal at 15.00
I hope that your visit to Iceland was otherwise pleasant
Everything went according to plan and the bus arrived on time for the airport departure. Some initial problems with booking were efficiently dealt with by your staff
Produktomdömen
Köpdatum: 01/01/2023
0
Dela
Betrodd kund
Feefo-verifierat
3 years ago
Great service, very well organised and the tour was punctual. My first tour was cancelled and the in the second we didn't see the northern light but the rebooking process was super easy and they keep...
Thank you for refunding our money when your city was hit was all the snow this late December. Even though we were not able to give you a 24 hour advance notice, due to the weather conditions and our...
Online booking system is very easy to navigate. Making changes is pretty simple and hassle free.
Produktomdömen
Köpdatum: 02/01/2023
0
Dela
SM
Sphoorthy Matham
Feefo-verifierat
Preston, UK
3 years ago
Vad Sphoorthy Matham sa om Gray Line Iceland:
Online booking system very easy to navigate. You can make changes to your booking pretty easily. Hassle free. Highly recommend Grayline.
Produktomdömen
Köpdatum: 02/01/2023
0
Dela
Betrodd kund
Feefo-verifierat
3 years ago
Wifi access, sturdy vehicles well-equipped for the icy roads, wasn’t totally clear that we would be swapping buses at the bus hostel but there wasn’t a delay so it was not a problem
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.