First time in Iceland and we had arranged transfer to our Hotel - Hilton Parlament. So after we go from Airport to transfer station first the Driver was unsure where it was and then takes us to a...
It was a little confusing having a Grayline ticket and using an orange bus with another name. I understand they are merging, but this was not clear upon arrival. Also, no Wi-Fi which was advertised....
We had a large group (17 people) and did Golden circle tour and Southern Iceland tours. Enjoyed the comfortable buses , commentary by the guides and the wonderful sights !
Produktomdömen
Köpdatum: 27/05/2023
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Mark Mayo
Feefo-verifierat
3 years ago
Vad Mark Mayo sa om Gray Line Iceland:
No one showed up. They informed i me it was some internal error , but when you book a private driver and no one shows up it’s hard to get a rating above 1 star.
Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us this review.
We deeply regret the inconvenience caused and we will make sure such errors will not repeat again.
We hope you had a nice time in Iceland and that you will visit us again. It will be our pleasure to have you on board with us and prove that this was an isolated and unfortunate case.
The website did not make it clear before paying for the reservation there would be a bus to a bus station where we would transfer to a second bus. This is fine, just surprising, because the website...
They can have their buses show up? I arrived at my pickup stop in Reykjavik 15 minutes early. Forty-five minutes later, when the bus hadn't arrived, I called them. They said I was listed as a "no...
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Andrei
Gray Line Iceland
3 years ago
Thank you for taking the time in writing us about your experience with us.
We regret to hear about this inconvenience and we would like to learn more and investigate what happened in this matter. An email has now been sent to you and we look forward hearing back from you.
Good Service, and didn’t know they pick you up and take you to a main bus station and you switch buses because Iceland doesn’t want big buses in there city’s I learned
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.