The service I received was very efficient, the delivery was on time. The grass was very well wrapped.
0
Dela
KB
KEITH BENSON
Feefo-verifierat
3 months ago
Vad KEITH BENSON sa om Grass247:
Fantastic looking grass.
Easy to order on website delivered on time friendly and helpful delivery driver.
0
Dela
Betrodd kund
Feefo-verifierat
3 months ago
Good great
0
Dela
AW
Alan Walker
Feefo-verifierat
GBR
3 months ago
Vad Alan Walker sa om Grass247:
Good comunication
0
Dela
GS
Gary Shoebridge
Feefo-verifierat
3 months ago
Vad Gary Shoebridge sa om Grass247:
Perfect
0
Dela
Betrodd kund
Feefo-verifierat
3 months ago
Excellent service from ordering to delivery
0
Dela
JR
Jakki Rogers
Feefo-verifierat
3 months ago
Vad Jakki Rogers sa om Grass247:
Item arrived quickly and in great condition.
0
Dela
DA
Davey
Feefo-verifierat
3 months ago
Vad Davey sa om Grass247:
Incredible prices
Excellent service delivery quality of product second to none
0
Dela
CS
carl sankey
Feefo-verifierat
GBR
3 months ago
Vad carl sankey sa om Grass247:
Stamford 40mm artificial grass
Excellent A+++++++
0
Dela
RM
Rhyan murfitt
Feefo-verifierat
GBR
3 months ago
Vad Rhyan murfitt sa om Grass247:
Awful, avoid go Grass Direct instead
Awful aftercare customer service the artificial grass turned up damaged all creased and I got told leave in the sun 🤣🤣🤣
I asked three times for exchange or return or compensation and all they kept...
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Customer Services
Grass247
3 months ago
Good afternoon,
Thank you for taking the time to leave a review regarding your order experience. We are sorry to hear that your order has not met your expectations.
All of our artificial grass is cut, rolled and wrapped within our warehouses, where quality control processes are in place to ensure products leave us in the condition expected and free from damage. However, we recognise that, on rare occasions, a roll may not arrive exactly as intended. We use this feedback to identify areas that need improvement.
From the information available on your order, we can see that creasing has occurred towards the end of the roll. Whilst we appreciate this is disappointing to see, it is not entirely uncommon during storage and / or transportation. In many cases, if time permits and weather conditions are favourable, laying the grass out flat in warm sunlight can help the backing relax and allow the creases to reduce or disappear naturally.
Should time or weather conditions not allow for this, we can offer to collect and replace the grass, or collect it for a refund, provided the roll remains in its original condition and has not been cut, fitted or otherwise altered.
Our Customer Care Team has been made aware of the issue and will be in contact with you shortly to discuss the available resolution options.
Kind regards,
jenny
Grass247
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Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
