Golfbreaks Omdömen

Dear Phillip, Thank you for your feedback I have reviewed your booking and can see that we were able to change your break from France to England 5 days before you were due to travel. Being so close to travel, it is sometimes difficult to get cancelations confirmed for the components that have been booked originally that close before travel. However our agents were able to get these cancelled for you and am happy to see that between Customer Service team and your UK Sales agent, they managed to get you on a break in the UK the next day. We are continuing to monitor our service and conduct training sessions so that we can provide a top class service. I will pass this feedback on to our training department, we do look forward to hearing about your next Golfbreaks.com golf break. Kind regards Tim

Dear Hannah I am sorry you feel this way. Golfbreaks.com has a 24 hour response service level standard. If we are unable to complete the request during the phone call we will allow this time in order to receive the confirmation from the venue. I have reviewed the correspondences and amendment requests as they are time stamped. This enables me to ascertain if there has been a gap in service or possibly where the communication gap has occurred. In this instance I can see that you put your request in for the amendment on February 6. The service agent called you and left a voice mail to inform that the only room type available was an executive room. This would have incurred an additional charge. Rather than assuming this would be acceptable, the service agent followed up again with a phone call and message with this information on February 7 at 12:36 still within the 24 hour response time. In addition to the room type query the travel date was within one month therefore any increase in the balance due would require payment at the time of amendment. These variables to the equation limited our options in securing the additional room w/o your consent and payment I do apologise for your frustration. I can see that we have attempted to reach you several times. The service team will be in contact to confirm your contact phone number has not changed in order that all future amendment requests are completed promptly It is nice to see our partners at Formby Hall were able to accommodate you on arrival Kind regards Rusty