I had to request the e-tickets/receipt, they didn't come through automatically, which wasn't ideal, as it kept me worried I had been scammed. Not impressed.
Mavyreen
Globehunters
9 years ago
Hi Petra,
We are sorry to hear you had an unsatisfactory experience with Globehunters and we regret any inconveniences this issue might have brought to you. This is certainly not the level of customer service that we expect for our customers.
We do always aim to send e-tickets and receipts within 24 hours. We apologise if in the unlikely case, such as yours, that you were left to worry as communications from us came more than that.
Since then, we have improved our systems and we hope to improve our track record for instant ticket confirmations and delivery.
Kind regards, Your Globehunters team
0
Dela
Betrodd kund
10 years ago
Very complicated service as i was paying on a card under a different name. Way too time consuming.
0
Dela
TC
Trusted Customer
Berkshire
10 years ago
Vad Trusted Customer sa om Globehunters:
Very helpful over the phone and in getting my flight sorted the day before travelling
0
Dela
TC
Trusted Customer
London
10 years ago
Vad Trusted Customer sa om Globehunters:
Efficient and quick service
0
Dela
Betrodd kund
10 years ago
Good service
Satsfied with the service
0
Dela
Betrodd kund
10 years ago
Friendly and prompt
0
Dela
TC
Trusted Customer
10 years ago
Vad Trusted Customer sa om Globehunters:
Really easy to find tickets and buy them on the website at a reasonable price. Process took only a short time. Electronic tickets available after about 24 hours.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Since then, we have improved our systems and we hope to improve our track record for instant ticket confirmations and delivery.
Your Globehunters team