I think they need to be a little more respectful in the way that they speak to their new customers. They've got their commission for this year but I'd think twice about using them again. A very...
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Daniel
Freedom Health Insurance
5 years ago
We are sorry to hear about the unsatisfactory experience you had. We have informed the broker company that sold you the policy and I assure you this is not a reflection of our own customer service. If you have any questions about your health insurance policy, do not hesitate to contact us.
Within an hour I had a diagnosis and (eventually) the medication in my hands. Julia, you went above and beyond very late in the evening to make this happen. Thank you.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your great review about the Freedom claims process. We are glad to hear that you were happy with our service.
Köpdatum: 02/10/2020
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
I thought everything you offered was very good an at a great price
Daniel
Freedom Health Insurance
5 years ago
Thank you for your review. If you have any questions, do not hesitate to get in touch.
Great service. Staff very helpful. Explain with details about the insurance. So can totally understand everything about. Helpful and professional staff. Thank you.
Daniel
Freedom Health Insurance
5 years ago
Thank you very much for sharing your customer experience with us. We are glad that the whole buying process was easy and straightforward. If you have any questions, do not hesitate to get in touch.
Köpdatum: 09/02/2021
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
Full and comprehensive advice
Daniel
Freedom Health Insurance
5 years ago
Thank you for your great review. If you have any questions, do not hesitate to get in touch.
Simple, straightforward process to join and the cover seems to be outstanding. Will update if I ever need to make a claim.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your wonderful review. We are happy that you found our process easy and liked our cover. If you have any questions, do not hesitate to get in touch.
Köpdatum: 01/12/2020
0
Dela
VL
Victoria Louise
Feefo-verifierat
5 years ago
Vad Victoria Louise sa om Freedom Health Insurance:
Freedom offered the most competitive and comprehensive quote on the market and were easy to deal with.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your wonderful review. We are glad that you are happy with your new Freedom policy. If you have any questions, do not hesitate to get in touch.
Very simple to set up and the cover offered is very comprehensive.
Daniel
Freedom Health Insurance
5 years ago
Thank you for your review. We are happy that you found our set up process easy. If you have any questions, do not hesitate to get in touch.
Köpdatum: 02/12/2020
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
Customer service and responsiveness needs improvement
Daniel
Freedom Health Insurance
5 years ago
We are sorry that you did not find our customer service satisfactory. Due to most of our staff working from home during the pandemic and the Christmas and New Year period, when we operated with reduced staff levels, minor delays may have occurred in processing some of the applications received during this period. We apologise for any inconvenience caused. If you have any queries regarding your policy, do not hesitate to get in touch.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.