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Omdömen för FPS Group | Kundtjänstomdömen för https://www.feefo.com/reviews/fps-group | Feefo

Visar alla 1,069 omdömen

Betrodd kund

6 years ago

Thank you Regards

Customer Services

FPS Group

6 years ago

Hello, Thank you so much for your 5 star review! Have a great week, FPS Group

Malcolm George

6 years ago

Vad Malcolm George sa om FPS Group:

Smooth transition

Smooth transition from one company to FPS. Easy to read Payslips

Customer Services

FPS Group

6 years ago

Hi Malcolm, Thank you so much for your 5 star review. We're so happy to hear you had a smooth transition from your previous umbrella, and that you've been enjoying our service. Have a great week, FPS Group

Nazeem

6 years ago

Vad Nazeem sa om FPS Group:

Great service

Very friendly and efficient

Customer Services

FPS Group

6 years ago

Hi Nazeem, thanks very much for your feedback and 5 star rating. Don't hesitate to get in touch if you need any assistance with anything. All the best, FPS Group

Ronald Henry

6 years ago

Vad Ronald Henry sa om FPS Group:

no frills, no spills, fast and efficient just how it should be

I have only been with FPS a short while but found the service excellent , staff friendly, helpful and approachable nothing too much trouble, thank you all

Customer Services

FPS Group

6 years ago

Hi Ronald, Thank you very much for your very kind feedback. We note that you have given us a 3 star rating yet comment that our service is excellent. If possible we would be very grateful if you could change your star rating to 4 or 5 stars. This helps us massively with our ratings. All the best, FPS Group

Betrodd kund

6 years ago

always a great service from FPS

Customer Services

FPS Group

6 years ago

Hi, thanks very much for your 5 star review. We massively appreciate your feedback. If you need any assistance with anything please don't hesitate to let us know. All the best, FPS Group

Darren

6 years ago

Vad Darren sa om FPS Group:

I've used many umbrellas in the past and this is by far the best one yet. FPS have a real personal feel about them.

Customer Services

FPS Group

6 years ago

Hi Darren, Thank you so much for your 5 star review! We're so happy to see you've been enjoying our service. Have a great week, FPS Group

Kirk

Birmingham

6 years ago

Vad Kirk sa om FPS Group:

Recommend this umbrella

Always had information on hand

Customer Services

FPS Group

6 years ago

Hi Kirk, Thank you very much for your review! We're very happy to see you'd recommend us. Have a great week, FPS Group

Maxine Jayne

6 years ago

Vad Maxine Jayne sa om FPS Group:

they are always helpful and friendly take away any worries with tax and national insurance payments - what I get paid after these are deducted is mine

Customer Services

FPS Group

6 years ago

Hi Maxine, Thank you so much for your lovely 5 star review. We're happy to see you've been enjoying our service. Enjoy the rest of your week, FPS Group

Trusted Customer

7 years ago

Vad Trusted Customer sa om FPS Group:

Excellence with a smile

The response times to enquiries are excellent and despite the number of times I enquired, the service was always professional, efficient and friendly and made me feel that I was in reliable hands.

Customer Services

FPS Group

7 years ago

Hello Huma, Thank you so much for your 5 star review. We are delighted to know you've found our service so helpful! Have a great week, FPS Group

Trusted Customer

7 years ago

Vad Trusted Customer sa om FPS Group:

FPS responded swiftly to my comments regarding marketing, taking note and reassuring me. Their payment service is swift and reliable.

Customer Services

FPS Group

7 years ago

Hello Rosalind, Thank you for your feedback, however we're very disappointed to see your one star review. We have looked through your communications log and it appears you have been sent 3 emails from our Client Service Team which is standard practice for new customers. These emails are to lead you through the sign up process, give you all the necessary information and to let you know we’re here to help if you have any questions. You did also receive one email from our marketing team informing you of a change in our rewards platform, so we're really sorry to hear that you feel 'bombarded'. We have since removed you from our marketing email list and put a note on our system to avoid email communications with you. We really hope this solves your issue. Please do let us know if there's anything else we can do to help. If you feel satisfied with these solutions, perhaps you may consider amending your review slightly? It would be greatly appreciated. Have a lovely day. FPS Group

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