Dear Crispin,
Thank you very much for your feedback – your detailed explanation is very insightful for us.
It sounds like some innocent mistakes may have occurred on our part. A member of our client support team will contact you as soon as possible in order to explore the issues you highlighted in a bit more detail. We are confident that we can quickly resolve them for you.
If you do have any further issues, please do let us know.
Best Wishes, FPS Group