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HI, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the way your shipment was handled, shipping fees are usually calculated on the amount of space the shipment takes up, this is called the volumetric weight. It is only when the actual weight is higher than the volumetric weight that the shipping fees are calculated on the dead weight of the parcels. I see from the total weight of your parcels that the actual weight is higher than the volumetric weight so there would have been no saving on repacking the goods, this would have only increased the amount paid for shipping. Please be assured that we did not charge for repacking your goods although you initially requested this service. However I have noticed that it may have been more cost effective for you to ship the goods from our main land UK address rather than our Guernsey address. Before shipping to the Guernsey address it is a good idea to add the weight and dimensions of your packages to our pricing calculator to ensure the saving you are making on the vat when shipping to Guernsey outweighs the saving on shipping from our UK mainland address. Due to the location of Guernsey and their infrastructure, only one flight in and out per day, we have very limited shipping options and therefore the cost of shipping can be a little higher than the mainland. I hope this information helps you going forward however if you are unhappy with anything going forward please contact our Customer Service team at the time and they will be very happy to assist you with the process and guide you to the right direction. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm pleased to hear that you were happy with the time it took to receive your shipment however unhappy with the cost of shipping. I see that you shipped your parcel from our Guernsey warehouse, the address is located on one of the channel islands that has a limited infrasture with one flight in and out per day therefore we have limited options for shipping. We tend to find the prices from this location due to the limited options is a little more expensive than from our UK mainland address. The address was initially set up to aid customers who are looking to purchase high value goods from the UK and receive them in Guernsey, many retailers ship goods to Guernsey vat free so this gives the customers a good saving on higher value goods. However I see that you shipped a very low value item so the saving on vat would be limited and it would have been more cost effective to ship the goods from our UK mainland address where we have more economy services. I hope this helps explain the difference in the addresses available and what the benefits are. Please feel free to contact our customer service team at any time if you have any doubts to which would be the best address to use and our Customer Service team will be happy to advise you. Kind regards, Tracy.