forward2me Omdömen

Hi, Many thanks for your feedback. Perfumery products are classed as dangerous goods by our couriers for shipping and an additional fee is applicable. This information is available on our website so our customers are aware of the extra cost and the type of products that are classed as dangerous goods before going ahead with our services. The additional fee is determined by the courier and not forward2me. These kind of shipments take much more time to prepare than normal shipments and our employees need to go through a rigorous training programme to be approved to ship dangerous goods, we simply pass on the cost from the courier and do not add any extra fee for ourselves. forward2me do offer a return to sender option so if customers are unhappy with the price or options for shipping their goods they do not need to go ahead with shipping, they can be returned to the retailer. Please feel free to contact our Customer services if you have any further questions and they will be very happy to assist you. Kind regards, Tracy

Hi, Many thanks for your feedback. Please be assured that unless we have a purchase invoice included in the package to provide us with the value of the goods, the value is left blank for the customer to enter the amount they have paid for the goods. We would never guess a value or enter a value that isn't verified by an invoice. I'm sorry if there was an issue with the values on customs clearance however this does not relate to forward2me entering the values incorrectly, we simply duplicate the information added by you on your package to the commercial invoice. We do however include the shipping price on your commercial invoice which may relate to your issue, some countries require this to be entered for customs clearance however when the customer ships their goods they do have the choice to remove this amount if it is not required by customs in their country. I hope this helps going forward however if you have any further questions please don't hesitate to get in touch with customer service. Kind regards, Tracy.

Hi, Many thanks for your feedback, we will definitely take this on board however our German address is in its early stages and it takes a little time for processes to settle down. We are working continuously on our website to make processes smoother so the customer has a better experience. I hope this won't deter you from using our service again in the future. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm pleased that you are happy with the service we provide however you would have liked the cost to be less. Due to the current worldwide pandemic almost all couriers have added additional surcharges to shipping costs to combat the extra costs they are encountering to keep their employees safe. Many of the budget services have not been viable over the pandemic due to this and the fact that couriers use passenger flights for these type of services. This has meant there has been a lack of space for economy services and many couriers have removed them from their offering for a period of time. Flights are now increasing and we are hoping to have some of these services up and running soon. I hope you will continue using our services and that we will have more offering soon. Please feel free to contact us at any time if you require any further assistance. Kind regards, Tracy