forward2me Omdömen

Hi, Many thanks for your feedback. I'm sorry to hear that there has been an issue with one of your shipments, I have checked the tracking for the shipment in question and it appears that UPS have advised that a rescheduled delivery was requested. I have contacted our UPS manager to try to get to the bottom of this and will confirm once I know the outcome. I also see that you have had some issues with your commercial invoice especially the descriptions, when booking in a parcel we try to enter the descriptions as accurately as possible however often don't have an invoice to refer to and it is sometimes difficult to determine the exact description of your goods. forward2me are looking to introduce a new procedure soon where the customer uploads an invoice for their expected goods, provides us with the delivery tracking, the exact description of the goods shown on the invoice can then be transferred to the commercial invoice helping with clearance. With regards to the shipping costs, we do add this to the commercial invoice as default as many countries require this information for clearance, however this is entirely the customers own choice and there is an option to remove this from the invoice if preferred when shipping. I hope the above information answers a few questions for you, once I hear from UPS I will be in touch and please contact our Customer Services if you require assistance with the removal of the shipping costs from the commercial invoice on your next shipment. Kind regards, Tracy.

Hi, Many thanks for your feedback, I'm pleased to hear that you are overall happy with the service although you would like the cost of shipping to be cheaper. I have noticed that you are shipping via our Guernsey address, this address is great for high value goods where you can save on the UK vat however for smaller low value goods it may be more cost effective for you to ship to our UK mainland address. Although you may not make the saving on the vat, there are more courier services available when shipping from the UK mainland which could be cheaper overall for shipping smaller lower value items. Our UK Tax free warehouse is based on a small island called Guernsey in the channel islands, the infrastructre there is very limited with one flight in and one flight out per day so we only have one current option for shipping via DHL. I hope this information helps going forward however if you have any other questions please feel free to contact our Customer services and they will always be happy to guide you in the right direction. Kind regards, Tracy.