forward2me Omdömen

Hi, Many thanks for your feedback. I'm sorry that you have encountered some issues whilst receiving goods to our address and shipping them to Germany. First of all I see that there was an iniital issue with the goods that you were shipping, we suspected that the product contained nicotine which is prohibited for carriage on our services however after you clarified with the seller that this was not the case the parcel was released for onward shipping. Unfortunately you then encountered some issues with the export of your parcel, since Brexit there has been a continuous backlog of the clearance of goods in Germany, looking at the interaction with UPS it seems the communication from them has not been clear which delayed the shipment longer than expected. I know the delay must have been very frustrating for you however please be assured that we always do our very best to work with our couriers to resolve issues like this however sometimes when customs are involved it takes longer than expected. I hope this won't deter you from using our servies again in the future, however when you communicate with our Customers Services team and the enquiry is lengthy, there may be a number of agents who become involved with the enquiry. Please feel free to contact customer services at any point, they are here to help our customers and pride themselves on offering the best support possible for our customers. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that forward2me did a great job however the delivery took some time, I know this must have been frustrating for you. I believe there is a huge backlog with customs clearance in Germany over the past few months which is related to the increase of customs clearances since Brexit. Hopefully this situation will improve soon. Kind regards, Tracy.

Hi. Thank you for your feedback, we really appreciate your comments. Kind regards, Tracy.