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Hi, Many thanks for your review. I'm pleased to hear that you are happy with the service we have provided you although I'm sorry that you found the service expensive. Japan is a fairly new facility and have up to now only been able to offer a premium tracked door to door service with DHL however we are now offering a service with UPS and looking to add further services in the future including some budget options. Please also keep in mind we are offering a service as well as shipping including offering an address in various countries, receiving your parcels, processing and storing them until shipping and include all the export paperwork required for customs entries. I hope that you will continue to use our services going forward and look forward to working with you again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you received amazing service from our Customer Services, I do understand it must have been frustrating if you weren't able to get hold of one of the team over the phone however we do offer other channels of communication via chat, whatsapp and social media where customers can contact a customer service agent more quickly to speak directly to someone. I'm really sorry that you weren't able to forward your alcohol, I believe you are based in the USA and import restrictions are very strict for personal imports of alcohol. In the past we have tried to ship personal shipments of alcohol to your country without success, these shipments tend to be returned by US customs on receipt. I hope this won't deter you using our services in the future for other items you are looking to purchase and ship to the USA, please feel free to check restrictions for shipping with our Customer Services before going ahead with a purchase and they will be very happy to assist you. Kind regards, Tracy.

HI, Many thanks for your feedback. I'm pleased to hear that you are happy with the service offered and we look forward to helping you ship again soon. Kind regards, Tracy.