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Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with the customer service we provided you however sorry to hear that your chocolate arrived in poor condition. I know this must be disappointing however I'm afraid we don't currently offer any courier service at the moment that can offer us a temperature controlled service. I do however appreciate your feedback and as a company we will certainly look to find a resolution for shipping this kind of product. I hope this won't deter you from using our services again in the future and hope to help Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy about us charging GST when shipping to Australia however we have no choice but to add GST to the value of the goods. In July 2018 the Australian Government introduced the payment of GST on all goods under the value of $1000 AUD imported into their country, due to the volume of parcels we ship to Australia, we were obliged to register for collection of GST from our customers on shipping. GST is charged on the value of the goods and the shipping price paid which enables the shipment to clear much quicker on import as the GST has been already charged by the shipper. These payments are then collected from us by the Australian Authorities. You also mentioned that we are an eBay owned company, this isn't the case, we are a privately owned company and feel that we offer a value for money service regularly working with couriers to ensure that our customers get the best shipping prices possible. The price of shipping includes a full service from use of the address to receive your goods, acceptance, processing and storing of the goods until you ship and preparation of the export paperwork when shipping. I hope you will reconsider using our services again in the future, if you have any further questions about the payment of GST please feel free to contact customer services and we will be happy to answer them. Kind regards, Tracy.