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Hi, Many thanks for your feedback, I'm pleased to hear that you are happy with the service we offer. I see that you have shipped a low value item, lots of our customers look to order multiple goods from different retailers and combine them into one shipment to ensure that they obtain the maximum value for shipping. This may be an option for you going forward. Please feel free to contact our Customer Services at info@forward2me.com if you would like any further suggestions to make shipping more cost effective for you, they are always happy to help. Kind regards, Tracy.

Hi, Many thanks for your feedback. I see that you have had an issue with adding the address to a retailer site for delivery to the Guernsey address. This address is valid and is a physical address however I believe you could possibly have entered the latter three digits of the postcode incorrectly. I have tested this on the site and see that if you enter the postcode GY8 0DJ the address shows up as forrest house however if the latter 0 is entered as a letter O instead of the number 0 the address is not showing. I'm sorry that we weren't able to resolve this at the time you contacted us and had to ship your goods to the UK mainland address which didn't give you the saving on vat that you had hoped. I hope this suggestion helps going forward and that you are able to successfully enter the Guernsey address next time you are looking to ship to the tax free warehouse. Kind Regards, Tracy

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the shipping price for forwarding your goods to Australia from the UK. However I do have some suggestions that may help make using our services more cost effective. I see that this was your first shipment with us and you did not take advantage of our combine and repack service. Many of our customers take advantage of our 30 day free storage period, purchasing from different retailers and once all the parcels have arrived arrange for them to be repacked together as efficiently as possible. Shipping fees are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the shipping fees are based on the actual weight. Your shipment shows that the actual weight of the goods was 1.82 kg however the volumetric weight was 8.28 kg. It is possible that if you have chosen the combine and repack option we may have reduced the size (volumetric weight) of your package which may have significantly reduced the cost of shipping. Please also take into account that we are not only offering a shipping service, we offer a free address to receive goods to our addresses, we accept, process and store the goods until you are ready for shipping and prepare the export paperwork for the shipment on dispatch. I hope these suggestions help going forward and you will consider using our services again. Please don't hesitate to contact our Customer Services if you have any questions about the combine and repack option or any other service we offer. Kind regards, Tracy.