forward2me Omdömen

Hi, Many thanks for your feedback. I'm pleased to hear that you are happy with the support that forward2me gave you however the cost of shipping was too high for you. Couriers calculate the cost of shipping on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the fees would be calculated on the actual weight. I see that although your parcel was quite light, the actual size (volumetric weight) was higher so the courier fees were calculated on the volumetric weight rather than the actual weight. Also due to you being based in Jersey, there are limited courier options to your country, so DHL is our only option at the moment and DHL only support an Express service from the EU and do not offer a budget service. Please be assured that we work closely with our couriers to ensure that our customers receive the best deal possible however please also keep in mind that the fees paid include our full service and not just the transit costs. These include offering your forward2me addresses to receive the deliveries, we accept, process, store your parcels and arrange the dispatch of your goods within this price including all export paperwork required for shipping. I hope that you will consider using our service again in the future, we offer a 30 day free storage period so many customer take advantage of this option and purchase from a number of retailers then combine the packages into one shipment at the end of the 30 day period. Please feel free to contact us at any time if you require clarity on the cost of shipping your items. Kind Regards, Tracy

Hi, Many thanks for your feedback. I'm sorry to hear that you had some initial issues with shipping one of your packages, and I do apologise if you felt the first agents you dealt with weren't very helpful. Seeing as forward2me were unable to ship this package due to its contents, we did have limited options however I'm pleased Chris was able to resolve this for you in the end. I'm sure that the initial agents didn't mean to be unhelpful or difficult about the situation, I believe they did offer some solutions however they weren't favourable to you. Usually we don't permit customers to ship parcels via their own courier, so I'm pleased Chris was able to make an exception for you on this occasion as a gesture of goodwill so the situation could be resolved. I see that you have already shipped again with us successfully so now that you are aware that we are unable to ship the original product sent to your forward2me address, shipping should work smoothly going forward. Thank you for your patience in this matter and we look forward to helping you ship again soon. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that your combine and repack request took longer than expected to complete, we had a temporary issue which was due to covid impacting on our staffing levels for a couple of weeks. I know that this must have been very frustrating for you however we are now back to normal staffing levels and we aim to complete these kind of requests within one business day. I hope this will not deter you from using our service again in the future and I will contact you directly to see how we can resolve this situation so you will have the confidence to use our services again. Kind regards, Tracy.