forward2me Omdömen

Hi, Many thanks for your feedback. Although I see that you are happy with the speed in which your parcel was received I see that you are unhappy with the price paid for shipping. I am currently looking into this for you and will be back in touch via email once I have investigated this fully. Kind regards, Tracy.

HI, Many thanks for your feedback, this is very important to us. I'm pleased you are happy with the service and will contact you directly to find more about the invoice you require for clearance so we can look to improve this for you. Kind regards, Tracy.

Hi, Many thanks for your feedback, this is very important to us. I'm pleased to hear that you are overall happy with the service however you found the shipping costs too expensive. I have taken a look at your recent shipment and can see that you have chosen a premium door to door service with DHL however there should have been some cheaper options for shipping via FedEx and TNT. I will contact you directly to check if you had these options when you shipped and to ensure that you see the best prices possible next time you ship with us. Shipping costs are generally calculated on the amount of space the shipment takes up which is called the volumetric weight, not the actual weight. It is only when the actual weight is more than the volumetric weight that this calculation would be used. I see from the weight and dimensions of your package that the actual volumetric weight was higher than the actual weight of the goods so the shipping fees have been calculated on the volumetric weight on this occasion. Kind regards, Tracy.

Hi, Many thanks for your feedback. I do sincerely apologise that there has been some miscommunication and misunderstanding about the rejection of your package with Slovenian Customs. I believe that your original shipping fee via the budget untracked service was refunded some weeks ago by our Customer Service team so you could reship your parcel via a tracked method. However it seems that you are still unhappy about the outcome and will contact you directly via email to see how we can resolve the situation. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm pleased to hear that you are overall happy with the service we offer however you found the initial automated emails a little confusing. forward2me are currently working on improving our site to make receiving and processing parcels much simpler and clearer for the customer, so hopefully in the next few months you will see some improvements. Please don't hesitate to get in touch with our Customer Services if you require assistance with your packages at any time. Kind regards, Tracy.