Departure and transfer to hotel were fine. The hotel however was a disaster.
We asked you to book a double room with bath. Instead we had a twin room that had an internal view and only a shower. ...
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Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback, which you have already discussed with our Manager when visiting our office.
Köpdatum: 05/05/2018
0
Dela
TC
Trusted Customer
Feefo-verifierat
8 years ago
Vad Trusted Customer sa om FlyDirect:
Very good
Köpdatum: 05/05/2018
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
🤔
Produktomdömen
Lydia Smith
FlyDirect
8 years ago
Thank you for your message, we're sorry to hear that you were disappointed on the return. We are speaking to the airline to find out more about what happened and why the flight and ground service was affected. Again, a big part of this is communication at the time as you say. I hope this didn't take away from your overall enjoying during your time in Madrid.
Arrangements were efficient. The hotel (NH Madrid Suecia) was excellent. The flight was good, but the ground handling provided to the charter flight at Madrid airport was slow, resulting in a short...
Service on board was good, but cabin staff in both directions did not understand about the free drink for the premium seats, although served us when it was explained.
Produktomdömen
Köpdatum: 13/04/2018
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
Pretty easy to book online but lack of information on confirmation email meant I had to search to find out about check in time, baggage for toddler, seat allocation...
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We're sorry to hear that you had to search to find the correct information. We have now added an FAQ section to Flydirect.je which we hope will be able to answer most questions regarding our flights. With regards to the turbulence suffered, unfortunately this can happen on any flight, however we have passed on your concerns regarding communication to the airline.
Produktomdömen
Köpdatum: 13/04/2018
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
I booked this holiday over the phone which was quick and easy to do.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.