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Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

FlyDirect Recensioner

Visar alla 3,284 omdömen

Betrodd kund

Feefo-verifierat

8 years ago

Convenient flight but delayed by approximately 2 hours both ways which ruined plans at each end. Very slow in flight service. On a nearly 2hour flight, drinks arrived once the seatbelt signs had gone...

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Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. We apologise for the delays to your flights. On 3rd June Palma Airport was adversely affected by severe thunder storms early in the day which had a knock-on effect to flights. On your return 10th June ATC strikes in Marseille affected flights across European air space. Whilst we appreciate that these delays are frustrating, they are unfortunately unavoidable. We hope that this inconvenience didn't detract from an otherwise enjoyable holiday and we hope to see you on another FlyDirect service soon.

Betrodd kund

8 years ago

Many thanks for taking the time to respond which is appreciated.

Köpdatum: 10/06/2018

Trusted Customer

Feefo-verifierat

8 years ago

Vad Trusted Customer sa om FlyDirect:

Great flight but frustrating delays- Majorca

The direct flight time and aircraft used was excellent. However, the departure flight time was scheduled late in the day and given it was further delayed by some 2 hours the first day of the holiday...

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Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. On your outward journey the flight was unfortunately delayed due to severe thunder storms in the Balearic Islands, which impacted heavily on flights into and out of Palma Airport. We're sorry that this was not explained to you at the time. We hope that this did not detract from an otherwise enjoyable holiday and hope to see you on board another FlyDirect service soon.

Produktomdömen

Köpdatum: 10/06/2018

Trusted Customer

Feefo-verifierat

St |Helier

8 years ago

Vad Trusted Customer sa om FlyDirect:

The aircraft was two hours late in leaving Jersey and 2.5 hours late in leaving Palma. The 15 kilo luggage allowance is simply not sufficient - especially if you want to bring something back, We will...

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Lydia Smith

FlyDirect

8 years ago

Thank you for your feedback, we have followed up with you directly and as discussed, please get in touch if we can help any further.

Köpdatum: 10/06/2018

Betrodd kund

Feefo-verifierat

8 years ago

Flying direct to destination is great but don't expect excellent service

Flights delayed by approx 3 hrs both ways - return leg blamed on French Air Traffic Control - Service poor on outward leg served 10 minutes prior to landing.

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. We are sorry about the delays affecting your flights, which were recorded by the airline as a little over 2 hours on each occasion. On the 3rd June Palma airport was adversely affected by severe thunder storms earlier in the day, and on 10th June ATC strikes in Marseille caused disruption across European air space. We appreciate that these delays are frustrating but as you can understand are unavoidable. We hope that this inconvenience did not detract from an otherwise enjoyable holiday and hope to see you on another FlyDirect service soon.

Köpdatum: 10/06/2018

Trusted Customer

Feefo-verifierat

8 years ago

Vad Trusted Customer sa om FlyDirect:

we were delayed on the way out and on our way back too - no information regarding delays or how long we were going to be delayed for.

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. We apologise for the delays to your flights. On 3rd June Palma Airport was adversely affected by severe thunder storms early in the day which had a knock-on effect to flights. On your return 10th June ATC strikes in Marseille affected flights across European air space. Whilst we appreciate that these delays are frustrating, they are unfortunately unavoidable. We apologise that you weren't kept updated with this information at the time and hope that this inconvenience didn't detract from an otherwise enjoyable holiday and we hope to see you on another FlyDirect service soon.

Produktomdömen

Köpdatum: 10/06/2018

Trusted Customer

Feefo-verifierat

8 years ago

Vad Trusted Customer sa om FlyDirect:

Majorca 2018

Yes would use again had no problems

Produktomdömen

Köpdatum: 03/06/2018

Trusted Customer

Feefo-verifierat

8 years ago

Vad Trusted Customer sa om FlyDirect:

Fantastic Service

it was great. Fantastic service to Flydirect

Produktomdömen

Köpdatum: 27/05/2018

Betrodd kund

Feefo-verifierat

8 years ago

holiday flights went well.

the flight went well going,slight hold up coming back.Hold up was due to the oxygen cylinders needing to be replaced.

Produktomdömen

Köpdatum: 30/03/2018

Betrodd kund

Feefo-verifierat

8 years ago

Booking was easy online

Produktomdömen

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. We're sorry that you were disappointed in not being able to pre-book seats. Unfortunately as a small charter operation we do not have the systems available to administrate the pre-booking of seats. We are always happy to place a request on our flight manifest which is available to airline and airport staff, however requests can unfortunately not be guaranteed.

Betrodd kund

8 years ago

Thanks very much for your response and I do totally understand the administration nightmare but I don't understand how and why some seats are already allocated to some people prior to check-in. opening. As mentioned I was at the airport to check in very early yet the nearest to the front I could get was row14, whereas people who checked in after me were on row 1 - one person each side who were obviously travelling separately. Just wondered how the seating is sorted out?

Rebecca Evans

FlyDirect

8 years ago

Requests made in advance of travel are pre-allocated where possible, however these are subject to being changed on occasion, in order to seat children with their parents, or those with mobility difficulty closer to the door, for example. Other seat allocations are on a first come, first served basis and on flights that are not fully booked may also be dependent on load distribution.

Betrodd kund

8 years ago

Great , thanks so much for the explanation. I will be sure to make a request at the time of booking in the future. I just assumed seats were allocated at check in rather than at time of booking. Now I know. Thanks again for your time and help

Köpdatum: 19/05/2018

Trusted Customer

Feefo-verifierat

8 years ago

Vad Trusted Customer sa om FlyDirect:

Excellent Service

The whole booking experience was excellent, very straightforward, yes, Exwe would recommend them as well as buy from them in the future.

Produktomdömen

Köpdatum: 19/05/2018

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FlyDirect Omdömen

MAJORCAFler recensioner av den här produktenVisa produktwebbplatsSee above-good direct options, good planes, timing needs to improve.

MAJORCAFler recensioner av den här produktenVisa produktwebbplatsGreat place - would definitely recommend it to a friend

Zafiro Rey Don JaimeFler recensioner av den här produktenVisa produktwebbplatsThe hotel was amazing will go back there

MAJORCAFler recensioner av den här produktenVisa produktwebbplatsbeautiful . great service

TENERIFEFler recensioner av den här produktenVisa produktwebbplatsvery good flight,nice start to the holiday

COSTA DEL SOLFler recensioner av den här produktenVisa produktwebbplatsI understand you can't check in online when it's a charter flight but I don't understand how seats are allocated. I got to the airport early to try to get a seat near the front as I don't like...Läs mer

El Puerto HotelFler recensioner av den här produktenVisa produktwebbplatsThe flight left on time, and on our return flight there was only a delay of approximately 30 minutes. Although I would add the actual hotel is is desperate need of sound proofing as it was rather...Läs mer

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