Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

Flooring Direct Recensioner

Visar alla 1,748 omdömen

Jack Butchers

5 years ago

Vad Jack Butchers sa om Flooring Direct:

Not good at all ordered two items only had one delivered . had to chase 1 item underlay for laminate flooring. cost £26.91 I had to phone Flooring Direct to find out where underlay was. Only to be...

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Betrodd kund

5 years ago

Arrived on time good matting for carpet

Good service arrived on time

Betrodd kund

5 years ago

Still wainting for my order

Flooring Direct

5 years ago

Hi, We hope that you have managed to reach us through phone, email, or social media. Our team would be more than happy to help you find out where your order is. Thank you, Flooring Direct Team

Betrodd kund

5 years ago

Still nothing

Betrodd kund

5 years ago

Well presented sales site. Delivered low cost order in good time

Betrodd kund

5 years ago

Great service

There was a problem with the first order phoned them and it was quickly sorted. The young lady who dealt with it was Chloe and she dealt with the problem there and then she had great customer service...

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Betrodd kund

5 years ago

Awful service,Goods don’t arrive, no one answers phone

Awful service, goods don’t arrive no one answers the phone.

G J Mead

clacton on sea

5 years ago

Vad G J Mead sa om Flooring Direct:

bit of an issue with delivery time. ordered on wednesday june 30. got text

delivery time longer than expected. very difficult to speak to anyone on phone bit of an issue with delivery time. ordered on wednesday june 30. got text message from delivery firm confirming...

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Flooring Direct

5 years ago

Hi Gordon, We apologise that you experienced these issues. We can experience a very high volume of emails/calls so sometimes this can cause a delay in our response. We apologise, however, that no one got back to you despite your persistence. If there is this issue again in the future, our social media pages are regularly monitored. We appreciate this feedback so we can be aware of what to do to improve. Thank you, Flooring Direct Team

Betrodd kund

5 years ago

Good product terrible customer service

Although the flooring is fantastic and delivery is prompt their customer service is seriously lacking. I was supposed to have a discount applied to my order but I was charged full price, despite...

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Flooring Direct

5 years ago

Hi, We are so sorry you experienced this problem. We hope that someone is now helping you resolve these issues. if you are still struggling to get through to us then please try direct messaging one of our social media sites. Thanks, Flooring Direct Team

Betrodd kund

5 years ago

Lousy Customer Service

I placed an order with Flooring Direct on the 30th June. I was told the item was in stock. I was then sent on the same day an email saying my goods had been despatched and that the carrier would be...

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Flooring Direct

5 years ago

Hi, We are so sorry you are experiencing these problems. If you are still needing to get in touch with our team, please try direct messaging our social media pages (Facebook/Instagram). From here hopefully, our team will be able to resolve the issues. Thank you, Flooring Direct Team

Michael Iggulden

5 years ago

Vad Michael Iggulden sa om Flooring Direct:

DO NOT USE

DO NOT USE, they are a scam, my order didn’t turn up and they only contacted me when I made a dispute on PayPal. They blamed the courier and said they would ship with another courier and it still...

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Flooring Direct

5 years ago

Hi Michael, We are so sorry you experienced these issues. If you are wanting to contact our team please don't hesitate and try by phone, email, or social media. We appreciate the feedback. Thanks, Flooring Direct Team

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