I called for a quote for a Body Corporation insurance renewal the Agent that helped was was exceptional the way I was assisted as I had a lot of questions the guidance I received I can highly...
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0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
They answered their phone straight away, answered questions thoroughly, easy and quick to get the insurance we needed.
0
Dela
BS
Bevan Sharp
Feefo-verifierat
4 years ago
Vad Bevan Sharp sa om Flex Insurance:
+ and - !!
Contacted by email because the online quotation software was not functioning. Sent requested details by email and had a quotation VERY soon thereafter. UNFORTUNATELY dearer that our current insurer.
Miche
Flex Insurance
4 years ago
Hi Bevan, thank you for your feedback I will respond directly via email.
Regards
Miche
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
If you make a commitment, honour it
Taken from an email I have just replied to from Flex saying they can no longer respond to my request to provide alternative pricing or policy options as the policy has now been renewed:
I'm...
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Miche
Flex Insurance
4 years ago
Good Afternoon,
Thank you for your feedback. It's disappointing to hear you did not receive a response to your email. Could you please advise whether you have received a response in the meantime. If not, could you please provide your email address so we can locate your questions and respond as a matter of urgency. I will also share your feedback with my team leader to review for coaching purposes.
Regards
Miche
0
Dela
IS
Istvan
Feefo-verifierat
4 years ago
Vad Istvan sa om Flex Insurance:
- missing renewal notice (received only after several requests);
- not receiving answer to my follow-up email question;
- significant (~17%) rise in premium not explained/justified;
Vicki
Flex Insurance
4 years ago
Hi Istvan
Thank you for your feedback.
It appears we had a few different email addresses for you which might be why you didn't receive renewal terms. I can confirm we now have the email address as per your request 04/01/2022.
On renewal multiple rating factors are taken into consideration, some examples include: the individual characteristics of a plan, location, claims in the area, the rise of catastrophes nationally has also impacted our reinsurance costs.
Regards
Vicki
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
Professional and helpful
Michay was very helpful. She was able to answer all my questions and talked me through my options. Professional informative and friendly. I will recommended this insurance to others
2
Dela
CH
Cathryn Hammond
Feefo-verifierat
4 years ago
Vad Cathryn Hammond sa om Flex Insurance:
Excellent customer service
Listened to my questions, were patient and friendly. Went the extra mile and gave reassurance where needed.
2
Dela
JA
James
Feefo-verifierat
4 years ago
Vad James sa om Flex Insurance:
Great service
Prompt, cheap, good value for money
3
Dela
Betrodd kund
Feefo-verifierat
4 years ago
I don't have a opinion at this stage as have not needed to make a claim as
I don't have a opinion as yet.
Rachelle
Flex Insurance
4 years ago
Thank you for taking the time to leave your review. We look forward to making sure your journey with us is seamless if you ever need to make a claim. Please always reach out if you have any questions. thank you, Team CHU
0
Dela
Betrodd kund
Feefo-verifierat
4 years ago
Excellent product for my needs
Excellent product for my needs
Rachelle
Flex Insurance
4 years ago
We appreciate your feedback and taking the time to leave a review.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
