Service is ZERO! The GoTo seat we ordered arrived quickly, but immediately after trying to sit our daughter in it, we knew it was not going to work for her. She has extreme scoliosis and the straight...
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Richard
Fireflyfriends - UK
8 years ago
My sincere apologies for the delay in response, but I hope you can see that we were responding, it just didn’t appear in your inbox, for some reason. I was hoping you may find time to amend the feedback you gave on Feefo, I totally understand your frustration as you must have assumed that we were just ignoring your emails, when we were not, a technical fault was to blame. This is of course up to you, but it would be greatly appreciated.
Regards,Richard,
Betrodd kund
8 years ago
After leaving my rating, I finally received phone contact from the company. The explanation was that they had emailed me several times but somehow it didn't go through. I looked all over my email account (inbox, trash, spam, and used my email's search option) and I found no emails anywhere. I have never had a problem receiving emails prior to this. Plus, I did receive ONE email from them earlier asking for the order number. And then suddenly no more emails came. Thankfully, the problem was resolved. I was able to return the GoTo seat and received a full refund. I just think there is a problem with customer service, especially if the customer has a complaint or need s to return an item. I am simply glad this finally got resolved.
We just bought the 2nd Upsee because it's just great product!
During the winter we use it dor skiing and we just LOVE it! You should try it to😊
Thank you Firefly for making it happen❤️
Richard
Fireflyfriends - UK
8 years ago
The Upsee was designed to open up the world for children and enjoy new experiences, we are delighted to hear that this is the case for you. Thank you for your kind feedback!
Produktomdömen
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Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
Köpdatum: 01/01/2018
1
Dela
Betrodd kund
8 years ago
Schnelle Lieferung ,alles gut funktioniert
Richard
Fireflyfriends - UK
8 years ago
Thank you for your kind feedback!
Produktomdömen
Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
Köpdatum: 20/12/2017
0
Dela
TC
Trusted Customer
8 years ago
Vad Trusted Customer sa om Fireflyfriends - UK:
I have amazing products. And yes I would recommend them highly.
Richard
Fireflyfriends - UK
8 years ago
Thank you for your kind feedback!
Produktomdömen
Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
Richard
Fireflyfriends - UK
8 years ago
Thank you so much for your kind feedback, it is greatly appreciated.
I ordered the Splashy and it was ordered and delivered to my doorstep in less than 5 days... And at Christmas-time too... Awesome!
Richard
Fireflyfriends - UK
8 years ago
We do everything we can to ensure a prompt and pleasing experience for our customers, delighted to hear this was the case here. Thank you for your kind feedback!
Richard
Fireflyfriends - UK
8 years ago
We do everything we can to ensure a prompt and pleasing experience for our customers, delighted to hear this was the case here. Thank you for your kind feedback!
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
