Fantastic customer service, helping ensure I didn't pay more as a returning customer than I needed to, even refunding my payment to allow me to take advantage of a returners offer
Kate
OvuSense
5 years ago
Hi Louise, Thank you so much for leaving a kind review! I am so pleased that I was able to help you today and ensure that you received the best offer available to you. Here at OvuSense we pride ourselves on our level of customer support and will always put the customer first. Rest assured that I will pass on your lovely comments to the whole Support Team and look forward to assisting you again in the future. Kate S, Customer Support Advisor.
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
5 stars
Super fast response via email. Useful advice given and next steps clearly explained. Many thanks
Kate
OvuSense
5 years ago
Thank you for the taking the time to leave some feedback, we really appreciate it. I am so glad we were able to provide clear and helpful advice, giving you the support you needed. I will of course pass on your lovely comments to the whole Customer Support Team and look forward to assisting you again soon. Kate S, Customer Support Advisor.
0
Dela
LK
Louise Knight
Feefo-verifierat
5 years ago
Vad Louise Knight sa om OvuSense:
So impressed with the customer service from OvuSense. They are so helpful and friendly. 100% recommend this product
Jenny
OvuSense
5 years ago
Hi Louise, thank for taking the time to leave such a lovely review! I'm so pleased to hear you had a great experience with Customer Support and I will be sure to pass your feedback along to the entire team. Should you require additional assistance, please do get back in touch. We're always happy to help!
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
Best brand I’ve ever came in contact with
I will continue to support Ovusense in every way shape and form. The customer service they give, how they are your own personal cheerleaders through your fertility journey, speaks volumes! I will...
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Caroline
OvuSense
5 years ago
Thank you so much for the wonderful review! We strive to provide our Users with the highest standard of customer service, so it always nice to hear that we meet our own expectations. Our customers are at the heart of everything we do at OvuSense which is why we have Customer Support 24/7, all year round. We wish you the very best on your fertility journey. Kind Regards, Kirsty - Customer Relations Assistant.
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
Prompt and helpful!
Just the best and fasted customer support, like, ever. Thanks for always having our back and providing us with helpful information!
Caroline
OvuSense
5 years ago
Thank you so much for taking the time to leave such a lovely review! I'm so pleased you found Customer Support to be helpful and speedy with replies. Our customers are at the heart of everything we do at OvuSense. We wish you the best of luck on your journey. Kirsty, Customer Relations Assistant
0
Dela
DY
Divya Yadlapally
Feefo-verifierat
5 years ago
Vad Divya Yadlapally sa om OvuSense:
Service was great. Kate was great.
Kate
OvuSense
5 years ago
Hi Divya, Thank you for your lovely comments! I am so glad I was able to help you today. Ensuing that our Users have the best experience and support possible is at the centre of everything we do. On behalf of the whole Support Team, we look forward to hearing from you again in the future. Kate S, Customer Support Advisor.
0
Dela
BV
Bianca Vela
Feefo-verifierat
5 years ago
Vad Bianca Vela sa om OvuSense:
Great customer service
Quick response, and explained how ovusense is working with my chart.
Kate
OvuSense
5 years ago
Hi Bianca, We really appreciate you sparing the time to leave some feedback. I am so glad we will were able to help you interpret your chart today. We are always happy to answer any questions or review your data at anytime. Rest assured that I have shared your kind comments with the whole Support Team and we look forward to speaking to you again soon. Kate S. Customer Support Advisor.
0
Dela
KG
Keeley Gorman
Feefo-verifierat
5 years ago
Vad Keeley Gorman sa om OvuSense:
Quick response and really helpful, friendly staff!
Kate
OvuSense
5 years ago
Hi Keeley, Thank you for your kind review! We really appreciate you taking the time to provide some feedback. I am very pleased to hear that we were able to assist you today. I have passed on your wonderful comments to the wider team, who are looking forward to hearing from you again in the future. Kate S. Customer Support Advisor.
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
Always very helpful and quick to respond
Kate
OvuSense
5 years ago
Thank you for your kind comments, we really appreciate you taking the time to leave some feedback! I am very happy to hear that we were able to help you today and will pass this on to the Support Team. We look forward to assisting you again in the near future. Kate S. Customer Support Advisor
0
Dela
Betrodd kund
Feefo-verifierat
5 years ago
Great Customer Service!
I experienced some issues with the website while placing my order. I reached out to customer service and they responded super fast and got everything taken care of! Very responsive and very helpful!
Jenny
OvuSense
5 years ago
Thank you for your wonderful review and also for highlighting the problem with our website. While we never want you to experience an issue, I'm happy to hear you received very fast and helpful assistance to resolve the issue. I'll be sure to pass along your kind words to the Customer Support and Technical Support Teams.
-Jenny, Customer Relations Assistant
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
