Express Pharmacy Omdömen

Dear Hannah, Thank you for contacting us. Your order was placed on Sunday 30th, Our website clearly emphasizes that all orders placed on weekends or bank holidays are dispatched the next working day. As your order has fallen on the weekend, and a bank holiday, it was dispatched on 1st and should have been delivered today. If you would like to send the medication back to us, we will be more than happy to offer you a full refund once the medication has been received. I know this doesn't rectify the issue but I hope it goes some way to show you that we care about the level of customer service that our patients receive. Please do not hesitate to get in touch should you wish to discuss the matter further. Kind regards, Patient Support Team Express Pharmacy

We are deeply saddened to hear that your medication was not delivered on time. I have traced your parcel and it shows that it has now been delivered, but not in the timescale that it should have been. I will be refunding you the postage and packaging paid for the express delivery and will be making a claim with the postal service for the delayed delivery. I know this doesn't rectify the issue but I hope it goes some way to show you that we care about the level of customer service that our patients receive. Please do not hesitate to get in touch should you wish to discuss the matter further. Kind regards, Patient Support Team Express Pharmacy