Evan Evans Tours Omdömen

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about your experience and sincerely apologise for the frustration and inconvenience caused. We understand how disappointing it must have been to arrive for your tour after booking directly with us, only to encounter issues with your reservation. We also regret the lack of timely communication and that the matter was not resolved to your satisfaction before the tour's departure. This is not the level of service we strive to provide. We are equally sorry to hear that you felt the issue was not handled with the care and professionalism you deserved. We appreciate how frustrating it must have been to have made payment, arrived early, waited patiently, and still be left without a suitable resolution. Your comments have been shared with the relevant management team for thorough review, including the booking process, the handling of reservation issues, and the level of customer service you received. Feedback such as yours is invaluable in helping us identify where improvements are needed. We sincerely regret that your experience did not reflect the high standards we aim to deliver and that we were unable to provide the enjoyable start to your European travels that you had expected. Kind regards, Evan Evans Team

Dear Guest, Thank you for taking the time to share your feedback and for your continued support of Evan Evans. We are pleased to hear that you enjoyed the places you visited. However, we are very sorry to learn that your experience with the tour guide did not meet your expectations. We understand how important it is for our guides to create a welcoming and enjoyable atmosphere, and we regret that you found their manner to be discourteous and that the commentary detracted from your experience. Your feedback is greatly appreciated and has been shared with the relevant management team for review. We value your loyalty and are disappointed that this tour did not reflect the high standards you have experienced with us previously. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you on another tour and provide you with the excellent experience you have come to expect. Kind regards, Evan Evans Team

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you experienced excellent service and great customer care throughout your tour. Your kind comments are very much appreciated and will be shared with the team. We hope to welcome you on another tour in the future. Kind regards, The Evan Evans Team

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed both your Cotswolds tour and your Stonehenge experience with us, and that you had another wonderful day out. It is always a pleasure to know when guests return to travel with us again and continue to have such positive experiences. We truly appreciate your kind comments and your continued support, and we look forward to welcoming you on another tour in the future. Kind regards, The Evan Evans Team

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly in relation to the welcome at departure, the waiting area, and the overall atmosphere of the transfer. We appreciate how important the start and end of the journey are in shaping the overall impression of the tour. We are also sorry that you felt the transport experience did not reflect the value of the package you booked. The transfer service is intended to provide direct transportation to and from the attraction, and we regret that it felt underwhelming on this occasion. Your comments regarding staff engagement and the overall experience have been shared with the relevant teams for review, as we continuously aim to improve both service standards and guest experience. Thank you again for your feedback. Kind regards, The Evan Evans Team

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit to Warwick and that you continue to have such positive experiences with Evan Evans. It is especially pleasing to know that you appreciated the service throughout your tour. We truly value your kind comments and your continued support, and we look forward to welcoming you on another tour in the future. Kind regards, The Evan Evans Team