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Thank you for reaching out and sharing your concerns. We sincerely apologize for the repeated payment reminders you’ve received despite having made your payment and notifying us. We understand how frustrating this must be, and we truly appreciate your patience. That being said, please be advised that if we do not receive your payment on or before the scheduled due date, your account becomes past due. Once an account is past due, it automatically triggers follow-up communication from our collections team, which may include phone calls and emails. To avoid these reminders, kindly ensure that your payments are being received in accordance with your bi-weekly loan payment schedule. If payments are made but delayed in processing, feel free to share the payment confirmation with us so we can update your account accordingly. Should you have any further questions or concerns, please do not hesitate to contact us at any time. We're here to help.