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We understand that you have some concerns about the interest rate and the optional services on the account, such as loan protection. These products are optional and discussed during the application process, but we’d be happy to review everything with you to ensure there’s no confusion. A member of our Customer Care team will be giving you a call shortly to gather more information and provide support. Our goal is to make sure everything is clearly explained and that you’re comfortable with the details of your loan.

Thank you for your feedback. We apologize if your experience with our branch has not been a positive one. We have forwarded your concerns to your local branch to address any service issues. We can confirm that the Credit Optimizer was cancelled. However, we are unable to confirm if the Home and Auto service was removed. If you contacted the company as instructed, the service should have been removed, and a refund would be issued via cheque. We agree that the branch should have been more considerate of your ability to visit the store in person. We have addressed this issue to ensure they are more mindful of your situation in the future. We suggest that you contact our customer service team for any concerns or assistance. They are available to help with any inquiries or changes to your account. Thank you for bringing this to our attention, and we appreciate your understanding.